Kiersten Ortega
Cedar Hill,MO
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Budtender
Hi-Line
12.2025 - 05.2026
- Assisted in training new staff on product knowledge and customer engagement techniques.
- Implemented best practices for merchandising, enhancing product visibility and appeal.
- Collaborated with team members to enhance overall service efficiency and effectiveness.
- Checked guests' photo identification for validity and age requirements.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
Lead Budtender
PURE Dispensary
08.2025 - 01.2026
- Trained and mentored new budtenders on product knowledge and customer service techniques.
- Enhanced customer experience through personalized consultations and tailored product recommendations.
- Developed and implemented efficient inventory management processes to optimize stock levels.
- Supervised daily operations of dispensary, ensuring compliance with state regulations and company policies.
Cannabis Trimmer
Big Sky Buds
10.2024 - 02.2025
- Inspected harvested flowers for defects, enhancing overall product quality.
- Collaborated with team members to improve workflow during peak harvest seasons.
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
Early Childhood Teacher
Jens little rugrats
10.2022 - 10.2024
- Led classroom activities to engage children through play-based learning.
- Facilitated fine motor skill development through art activities and collaborative projects.
- Monitored children's safety during activities in the classroom.
Early Childhood Teacher
The Daycare Academy
04.2021 - 11.2021
- Supported lead teacher in executing daily activities and projects to enhance learning experiences.
- Facilitated children's development through interactive play and creative crafts.
- Prepared nutritious meals and engaging projects for children in a classroom setting.
Kennel Technician/Receptionist
Sycamore lane kennels
09.2019 - 03.2020
- Facilitated daycare/kennel check-ins and check-outs for customers, enhancing their experience and ensuring smooth operations.
- Answered telephones promptly in a professional manner. Scheduling boarding stays/daycare reservations.
- Processed cash and card transactions, ensuring accurate handling of payments.
Dog handler
Know Thy Dog
03.2019 - 08.2019
- Cleaned and organized boarding areas to ensure a welcoming environment for animals. 06/2012 animal wellbeing.
- Maintained and updated daily log of time spent with dogs, detailing activities and services provided.
- Supervised playgroups to guarantee safe interactions among animals.
- Maintained and updated daily log of time spent with dogs for High School Diploma: calculating payments, itemizing activities and services provided.
Kennel Technician
Top Dog Daycare & Boarding
02.2018 - 03.2019
- Organized housekeeping tasks, ensuring clean and sanitized animal areas, managing laundry, and collecting waste to promote a healthy environment.
- Monitored animal behaviors and eliminated safety hazards to reduce injury risks.
- Supervised playgroups, ensuring canine safety and appropriate behavior among dogs.
Line Cook
Chefs table Food Truck
05.2018 - 07.2018
- Prepared items like bacon in advance to enhance dish garnishing efficiency.
- Received food orders from cashiers and coordinated cooking to deliver complete, hot meals promptly.
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
- Prepared cooking supplies, ingredients, and workstations for seamless kitchen operations during opening and closing.
Budtender
Treasure Tree
05.2017 - 03.2018
- Educated customers on product selection and usage based on individual needs.
- Assisted in maintaining inventory levels and ensuring accurate stock rotation.
- Executed daily operational tasks, contributing to a welcoming store environment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained compliance with state regulations regarding cannabis sales and safety protocols.
Housekeeping Supervisor
Mountain Maids
11.2016 - 02.2018
- Trained and mentored new personnel to enhance service quality and team performance.
- Evaluated employee performance; created tailored improvement plans to support professional growth.
- Managed daily facility operations to uphold service standards.
- Designated housekeeping staff to homes and commercial cleans according to their capabilities.
Education
High School Diploma -
Bear Creek High School
Stockton, CASkills
- Cannabis Knowledge
- Customer service
- Product Education
- Regulatory Compliance
- Inventory management
- Team collaboration
- Multitasking
- Collaboration
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Budtender
Hi-Line
12.2025 - 05.2026
Lead Budtender
PURE Dispensary
08.2025 - 01.2026
Cannabis Trimmer
Big Sky Buds
10.2024 - 02.2025
Early Childhood Teacher
Jens little rugrats
10.2022 - 10.2024
Early Childhood Teacher
The Daycare Academy
04.2021 - 11.2021
Kennel Technician/Receptionist
Sycamore lane kennels
09.2019 - 03.2020
Dog handler
Know Thy Dog
03.2019 - 08.2019
Line Cook
Chefs table Food Truck
05.2018 - 07.2018
Kennel Technician
Top Dog Daycare & Boarding
02.2018 - 03.2019
Budtender
Treasure Tree
05.2017 - 03.2018
Housekeeping Supervisor
Mountain Maids
11.2016 - 02.2018
High School Diploma -
Bear Creek High School