Brittany Patzer
Jacksonville,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a position that offers professional challenges.
Overview
17
17
years of professional experience
Work History
Clinical Support Specialist
Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville, FL
11.2023 - Current
- Served as a reliable resource to both healthcare providers and patients alike, addressing questions or concerns promptly and knowledgeably.
- Completed necessary reports and documentation on time and to specifications.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled the Continuity of Care request and trained on how to process the request from providers.
- Handled the non-par reports.
- Working daily fax request and attaching to proper request.
- Assisting with high call volumes while maintaining professionalism.
Field Support Specialist
Maxim Healthcare Services, Inc
Jacksonville, FL
09.2021 - Current
- Complete background checks for onboarding nurses
- Input documentation to complete payroll
- Comply with ACHC requirements
- Handle documents regarding Subpoenas
- Requesting authorization for new patients/current patients
- Contacting doctors to complete orders for patients
- Send reminders to nurses regarding required requirements
- Maintain timelines and accuracy
- Display flexibility to adapt to quarterly policy changes and database re-organization
- Respond to nurse inquiries and provide technical assistance over phone and in person
Office Administrative Assistant
Baptist Primary Care
12.2020 - 09.2021
- Assisted patients with scheduling imaging/labs
- Obtained authorizations for referrals
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing, and filing documents
- Responded to inquiries from callers seeking in formation
Front Office Receptionist
Cancer Specialists Of North Florida
08.2018 - 11.2020
- Contacted patients PCP for referrals
- Scheduled labs/chemo appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered multi-line phone system and enthusiastically greeted callers
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies
Front Office Assistant
Riverside Pain Physicians
11.2014 - 07.2018
- Lead of front desk
- Collected patients copay/balances
- Filed documentation
- Handled escalations
- Sent in and requested prescriptions electronically as per MD request
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads
- Developed and implemented office policies to enhance efficiency in operations
- Volunteered to help with special projects of varying degrees of complexity
Medical Referral Specialist
Baymeadows Healthcare
01.2012 - 06.2014
- Verified insurance benefits and eligibility for procedures before referring clients
- Scheduled appointments with specialists on behalf of clients
- Partnered with other departments to provide top-notch service to clients
- Coordinated with medical staff and patients to find cost-effective options for services
Certified Pharmacy Technician
Walmart Pharmacy
08.2007 - 01.2012
- Retrieving prescription orders
- Counting, pouring, measuring and weighing tablets and medications
- Completing cash register transactions
- Taking inventory of over-the-counter medications
- Accountable for awareness on the latest medicines and their availability
Education
St. Johns River State College
St. Augustine , FLSkills
- Basic Computer Skills
- Proficient in Microsoft Office
- Skilled at Electronic Medical Record
- Medical Terminology
- Experienced in Insurance
- Safety Protocols and Risk Management Including HIPAA Guidelines
- Able to adapt to changes
- Training other team members
Timeline
Clinical Support Specialist
Florida Blue - Blue Cross Blue Shield Of Florida
11.2023 - Current
Field Support Specialist
Maxim Healthcare Services, Inc
09.2021 - Current
Office Administrative Assistant
Baptist Primary Care
12.2020 - 09.2021
Front Office Receptionist
Cancer Specialists Of North Florida
08.2018 - 11.2020
Front Office Assistant
Riverside Pain Physicians
11.2014 - 07.2018
Medical Referral Specialist
Baymeadows Healthcare
01.2012 - 06.2014
Certified Pharmacy Technician
Walmart Pharmacy
08.2007 - 01.2012
St. Johns River State College