Savanna Jones
Six Mile
Summary
Detail-oriented and compassionate professional with experience in healthcare support, scheduling, and childcare. Skilled in managing patient referrals, coordinating with medical providers, and delivering excellent customer service. Strong communicator with the ability to multitask in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist
New Horizon Family Health Services
Greenville
03.2025 - Current
- Coordinated care by communicating with hospitals, providers, and patients to ensure continuity and support for treatment plans
- Processed and managed patient referrals, aligning with insurance requirements to facilitate timely patient care
- Obtain prior authorizations for imaging and medical procedures
- Schedule imaging appointments and ensure accuracy of orders
- Upload and manage orders in Epic system
- Handled high-volume phone communications and administrative tasks, maintaining organized workflows to support patient services
Medical Scheduler
New Horizon Family Health Services
Greenville
08.2024 - 03.2025
- Coordinated appointments between physicians, specialists, and departments to streamline patient flow
- Schedule, confirm, and reschedule patient appointments
- Verify patient information, insurance coverage, and referrals
- Maintain accurate patient records in electronic medical record (EMR) systems
- Sent appointment reminders and followed up on cancellations or no-shows to optimize patient attendance
- Managed provider calendars and adjusted schedules to maximize appointment availability
- Ensure compliance with HIPAA and healthcare privacy regulations
Pre-K Teacher
Foothills Child Development Center
Easley
06.2021 - 08.2024
- Plan and implement age-appropriate lesson plans and educational activities
- Supervise children during classroom activities, meals, recess, and nap times
- Facilitated social, emotional, and behavioral growth through structured activities.
- Fostered creativity through art, music, storytelling, and hands-on learning activities.
- Observe and assess student development and learning needs
- Communicated regularly with parents to share insights on student progress and behavior.
- Follow school policies and state childcare regulations
Resident Assistant
Belvedere Commons
Seneca
11.2020 - 07.2021
- Provided compassionate support to uphold resident dignity and emotional well-being
- Assisted residents with daily living activities to enhance quality of life in memory care setting
- Communicated with families and staff to ensure cohesive approach to resident care
- Lead activities and ensure a clean, safe environment
Education
High School Diploma -
DW Daniel High School
Central, SC06-2018
Skills
- Insurance prior authorization
- ICD-10
- Medical scheduling
- Patient record management
- EMR/EHR
- HIPAA compliance
- Medical billing
- Health insurance
- Patient demographics
- Medical referrals
- Patient education
- Data entry
- Appointment scheduling
- Inquiry handling
- Client phone interaction
- Phone communication
- Customer service
- Patient interaction
- Windows
- Microsoft Outlook
- Microsoft Excel
- Computer operation
- Computer literacy
- Typing
- Technical Proficiency
- EHR management
- Data collection
- Transaction processing
- Clerical experience
- Attention to detail
- Organizational skills
- Leadership
- Team management
- Teaching
- Communication
- Multi-line phones
- Medical billing
- Transaction processing
- Communication
- EHR management
- Attention to detail
- Windows
- Insurance authorizations
- Computer literacy
- Clerical experience
- Clinical documentation
- Medicare
Certification
- CPR Certification
- First Aid Certification
- Driver's License
Timeline
Clinical Support Specialist
New Horizon Family Health Services
03.2025 - Current
Medical Scheduler
New Horizon Family Health Services
08.2024 - 03.2025
Pre-K Teacher
Foothills Child Development Center
06.2021 - 08.2024
Resident Assistant
Belvedere Commons
11.2020 - 07.2021
High School Diploma -
DW Daniel High School