Brittany Peters
Director Of Operations
Hillsboro,Oregon
Summary
Focused Operator with 10+ years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Director of Operations
Eurest At Intel
Hillsboro, Oregon
07.2020 - Current
- Defined, implemented and revised operational policies and guidelines using SOP documents.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Achieved team goals through formalized training plans, coaching and performance management.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Designed website layouts, templates and unique branded looks.
- Created digital image files for use in digital and traditional printing methods including banners and signs.
- Met with customers to present mockups and collect information for adjustments.
Marketing Director
Eurest At Intel
Hillsboro, OR
10.2016 - 07.2020
- Initiated sessions with team leaders to brainstorm new ideas and promotional strategies.
- Developed and implemented marketing and communications plans for Internal and Client company.
- Planned and executed events and marketing programs to increase sales and participation.
- Developed creative presentations, trend reports, kitted assets and product data sheets.
- Created innovative strategies to drive customer engagement.
- Kept all campaigns and marketing collateral in line with branding and focused on target consumers.
- Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
Food Service Director
Eurest At Intel
Hillsboro, Oregon
01.2016 - 10.2016
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Worked with qualified chef to diversify menu with new offerings.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
FOH Manager
LifeWorks At Nike WHQ
Hillsboro, Oregon
07.2015 - 12.2015
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
Education
Studied - Business Administration
Arizona State University
Tempe, AZ 05.2001 -
High School Diploma -
Sherwood High School
Sherwood, Oregon 09.2003 - 06.2007
Skills
Strategic planning and execution
Relationship building
Business Development
Product development
Client account management
Effective leader
Visual design
Branding strategies
MS Office
Timeline
Director of Operations
Eurest At Intel
07.2020 - Current
Marketing Director
Eurest At Intel
10.2016 - 07.2020
Food Service Director
Eurest At Intel
01.2016 - 10.2016
FOH Manager
LifeWorks At Nike WHQ
07.2015 - 12.2015
High School Diploma -
Sherwood High School
09.2003 - 06.2007
Studied - Business Administration
Arizona State University
05.2001 -
Hobbies
- Hiking
- Creating Charcuterie Boards
- Reading
- Spending time at our family house in Ocean Park, Washington
- Recreating my childhood memories with my kids
Hobbies
- Hiking
- Creating Charcuterie Boards
- Reading
- Spending time at our family house in Ocean Park, Washington
- Recreating my childhood memories with my kids