Brittany Pierson
Summersville,WV
Summary
- Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
- Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
- Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Clay County 911 Center
08.2023 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
911 Dispatcher Supervisor
Nicholas Co Homeland Security Emergency Management
03.2021 - 08.2023
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Supervisor
Mount Olive Correctional Complex
01.2021 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Correctional Officer
Mount Olive Correctional Complex
01.2019 - 08.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Us Cellular
US Cellular
04.2017 - 03.2019
- Contributed to revenue growth by identifying opportunities for upselling additional services or products during customer interactions.
- Provided exceptional support to customers through comprehensive training sessions on device usage and troubleshooting techniques.
- Developed a strong rapport with clients, addressing their concerns promptly while providing exceptional service quality throughout engagements.
- Improved customer satisfaction with timely resolution of technical issues related to cellular networks and devices.
- Improved sales performance by developing and implementing comprehensive training programs for retail staff.
- Maximized sales opportunities by collaborating closely with retail partners on special promotions and exclusive releases.
Education
No Degree -
New RiverCommunity And Technical College
Summersville, WVGED -
Nicholas County High School
Summersville, WV06.2010
Skills
- Decision-Making
- Typing Speed
- Stress Tolerance
- Computer Skills
- Critical Thinking
- Active Listening
- Works Well Under Pressure
- Police and fire procedures
- Basic life support understanding
- Infant CPR Certification
- First Aid and CPR Certification
- Child and Infant CPR
- CPR and AED Use
- HAZMAT Training
- Incident command management
Certification
- Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
- Communication Center Supervisor Certification – APCO.
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Incident Command System for Operational First Responders Hazardous Materials Levels I and II – National Fire Protection Association.
- First Aid Certification
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
Timeline
911 Dispatcher
Clay County 911 Center
08.2023 - Current
911 Dispatcher Supervisor
Nicholas Co Homeland Security Emergency Management
03.2021 - 08.2023
Supervisor
Mount Olive Correctional Complex
01.2021 - 09.2021
Correctional Officer
Mount Olive Correctional Complex
01.2019 - 08.2019
Us Cellular
US Cellular
04.2017 - 03.2019
No Degree -
New RiverCommunity And Technical College
GED -
Nicholas County High School
- Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
- Communication Center Supervisor Certification – APCO.
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Incident Command System for Operational First Responders Hazardous Materials Levels I and II – National Fire Protection Association.
- First Aid Certification
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
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