Bailee Shanks
San Antonio
Summary
Highly skilled Public Safety Telecommunicator with background in efficiently managing emergency response operations. Possess strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate with emergency services. Known for maintaining calm under pressure and making impactful decisions that ensure public safety. Have contributed to improving response times and quality of service in previous roles.
Overview
6
6
years of professional experience
Work History
911 Dispatcher
Live Oak Police Department
Live Oak
03.2024 - Current
- Coordinated activities between multiple agencies during emergency situations.
- Dispatched police officers and emergency personnel to calls for service.
- Received, evaluated and prioritized incoming emergency calls from the public, dispatching appropriate personnel and equipment.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
Director of Operations
Sugar Mama's Tasty Treats
San Antonio
04.2022 - 03.2024
- Established operational guidelines and identified opportunities for improvement
- Worked with management team to develop operational goals aligned with business strategy
- Set goals and expectations for direct reports using performance review process, holding staff accountable
- Recognized employees for demonstrating excellent service resulting in increased company morale
- Developed and maintained client relationships to grow business and improve account retention
- Enhanced customer service and satisfaction through policy and procedural changes
Fraud Operations Specialist
JPMorgan Chase
San Antonio
08.2021 - 03.2022
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Input information regarding fraud investigations into detailed reports for submission to clients
- Used multiple data sources to derive end-to-end fraud performance metrics
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills
Physician Liaison
Exclusive Healthcare Solutions
San Antonio
07.2020 - 09.2021
- Scheduled appointments and met with organizational decision makers, engaging each to develop referrals
- Participated in weekly meetings with Referral Coordinators to discuss ways to build referral base and identify ineffective techniques
- Developed public relations strategies to influence public opinion or promote ideas, products or services
- Utilized well-developed communication, active listening and persuasion talents when interacting with people
Shift Supervisor
Starbucks
Belton
04.2019 - 06.2020
- Assisted upper management with daily operations to meet standards of service and quality
- Completed opening and closing duties to facilitate business operations
- Collaborated with team members to improve performance and implement training updates
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Hooksett, NH08-2025
Skills
- Crisis communication
- Conflict resolution
- Stress tolerance
- Emergency medical dispatcher certification
- Decision-making
- Teamwork and collaboration
- Rapid decision making
- CPR and first aid
Timeline
911 Dispatcher
Live Oak Police Department
03.2024 - Current
Director of Operations
Sugar Mama's Tasty Treats
04.2022 - 03.2024
Fraud Operations Specialist
JPMorgan Chase
08.2021 - 03.2022
Physician Liaison
Exclusive Healthcare Solutions
07.2020 - 09.2021
Shift Supervisor
Starbucks
04.2019 - 06.2020
Bachelor of Arts - Communications
Southern New Hampshire University
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