SHELBI BARGER
Owasso
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Northeast Oklahoma Enhanced 911 Trust Authority
Claremore,OK
10.2025 - Current
- Managed emergency calls, prioritizing responses based on urgency and location.
- Coordinated communication between dispatchers, first responders, and medical personnel.
- Developed protocols for crisis situations, improving response time and accuracy.
- Utilized Computer-Aided Dispatch (CAD) system for real-time tracking and communication of incidents.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
911 Public Safety Telecommunicator
Collinsville Police Department
Collinsville, OK
12.2020 - 10.2025
- Managed emergency calls, prioritizing dispatch based on urgency and public safety protocols.
- Coordinated responses with law enforcement and emergency services to streamline incident resolution processes.
- Maintained detailed records of calls and incidents using communication systems for accurate reporting.
- Assisted in training new telecommunicators, fostering a collaborative environment for skill development.
- Efficiently responded to after hours call outs when necessary; monitored alarms associated with critical infrastructure sites including water treatment plants and power substations.
- Assessed emergencies and dispatched resources accordingly based on priority levels, availability of resources and location of incident.
- Utilized computer systems to document calls, enter data, and access various databases for pertinent information.
- Maintained constant contact with first responders throughout an emergency situation in order to provide clear direction and necessary updates as needed.
- Managed time efficiently during high volume periods while remaining calm under pressure.
Police Dispatcher
Tulsa Community College
Tulsa, OK
12.2023 - 08.2025
- Managed incoming emergency calls, prioritizing incidents to dispatch appropriate units promptly.
- Coordinated communication between law enforcement agencies and emergency responders during critical situations.
- Monitored radio communications to facilitate real-time updates and ensure efficient resource allocation.
- Answered non-emergency telephone inquiries from citizens and provided appropriate referrals as needed.
Education
Associate in Science (A.S.) - Sociology
Rogers State University
Claremore, OK, US07.2023
Skills
- Incident prioritization
- Resource coordination
- Record maintenance
- Training facilitation
- Crisis communication
- Time management
- Data entry
- Radio communication monitoring
- Public safety protocols
- Non-emergency inquiries handling
- Call prioritization
- Professionalism and integrity
- Emergency management
- Information gathering
- Multitasking
- Problem-solving
Accomplishments
- Scholarship though APCO for CTO class
- Scholarship to take ENP test in October
Certification
- CPR & First Aid
- Communications Training Officer
- OLETS Certification
- Over 800+ hours of training though APCO, NENA, OMAG, ect.
- Jailer
- Actively enrolled in EMD course though APCO
Timeline
911 Dispatcher
Northeast Oklahoma Enhanced 911 Trust Authority
10.2025 - Current
Police Dispatcher
Tulsa Community College
12.2023 - 08.2025
911 Public Safety Telecommunicator
Collinsville Police Department
12.2020 - 10.2025
Associate in Science (A.S.) - Sociology
Rogers State University