Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brittany Poynter

Williamsport,IN

Summary

Driven Retail Store Manager with a proven track record at Journeys Shoes, excelling in customer service and inventory control. Mastered the coaching and mentoring, significantly exceeding sales goals through strategic leadership and operational efficiency. Expert in retail operations, blending strong multitasking abilities with a friendly and outgoing demeanor to optimize customer satisfaction and team performance.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

Journeys Shoes
08.2012 - 12.2019
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.

Education

Seeger Memorial Jr-Sr High School
West Lebanon, IN
08.2006 - 5 2009

Skills

  • Customer Service
  • Strong Multi-tasking
  • Retail Operations
  • Problem-Solving
  • Stockroom Management
  • Friendly and Outgoing
  • Dependable and Reliable
  • Sales Growth
  • Inventory Control
  • Coaching and Mentoring
  • Accurate Money Handling
  • Visual Merchandising
  • Sales Leadership
  • Scheduling Knowledge
  • Shift Scheduling
  • Store Opening and Closing
  • Goal Setting
  • Staff Management
  • Hiring and Training
  • Retail Employee Training
  • Upselling and Cross Selling

Accomplishments

  • Increased sales by 300% by coaching a new team when I took the store over.
  • Recruited 2 successful new managers within one year.
  • Exceeded monthly store sales goals 7 to 8 months in a row.
  • Supervised team of 35 staff members.

Timeline

Retail Store Manager

Journeys Shoes
08.2012 - 12.2019

Seeger Memorial Jr-Sr High School
08.2006 - 5 2009

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Brittany Poynter