Brittany Propst
Morganton,NC
Summary
Clinical mental health professional skilled in therapeutic techniques, crisis intervention, and patient assessment. Proven track record in fostering collaborative environments and achieving client-focused outcomes. Adept at adapting to evolving needs and ensuring reliability in all team interactions. Strong interpersonal skills and empathetic nature, complemented by keen analytical abilities.
5 Years of customer service experience prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Currently gaining half a years experience as a seasonal worker, working in a guest services position at Silver Gate Lodging near Yellowstone National Park.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Silvergate Lodging
Silver Gate, MT
05.2026 - Current
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Implemented feedback mechanisms to enhance guest satisfaction and experience.
- Coordinated with housekeeping and maintenance teams to ensure facility readiness.
- Utilized reservation software to manage bookings and optimize room allocations.
- Conducted daily audits of cash handling procedures for accuracy and compliance.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Licensed Clinical Mental Health Counselor
Wisdom Path
Morganton, NC
12.2023 - 04.2026
- Conducted individual and group therapy sessions to foster emotional well-being.
- Developed personalized treatment plans based on client assessments and progress.
- Utilized evidence-based practices to enhance therapeutic outcomes and client engagement.
- Monitored client progress through regular evaluations, ensuring adherence to treatment goals.
- Provided crisis intervention services, effectively managing high-stress situations and risks.
- Developed strong rapport with clients through empathetic listening and genuine concern for their wellbeing.
- Documented clinical progress notes accurately and timely, maintaining compliance with regulatory standards.
Licensed Clinical Mental Health Counselor
Center for Emotional Health
Hickory, NC
07.2022 - 11.2023
- Completed comprehensive clinical assessments and developed individualized treatment plans based on clients needs.
- Helped clients using trauma-informed care protocols.
- Guided clients in resourcing and grounding techniques to address trauma responses and anxiety.
- Encouraged clients to deeply explore emotions and experiences impacting current mental health through supportive counseling techniques.
- Prepared clients for handling challenging situations independently and taught coping skills and strategies.
- Helped lower suicide risks with proactive assessments and interventions.
- Obtained comprehensive support for patients by coordinating community resource referrals.
- Collected and documented client information obtained via interviews, tests and observation.
- Helped clients develop insight into relationships and feelings by encouraging expression and discussion.
- Guided patients through short- and long-term goal setting, focusing on attention on realistic, positive targets.
- Focused on short-term gains and long-term outcomes with individualized approaches to mental health support.
- Taught clients how to manage typical life situations and trigger events by developing coping mechanisms.
- Maintained comprehensive and secure patient histories outlining conditions, interventions and progress notes.
School-Based Therapist
West Caldwell Health Council, Inc.
Lenoir, North Carolina
08.2021 - 07.2022
- Conducted and assessed psychological tests for children ages 10-18 years old.
- Completed comprehensive clinical assessments and developed individualized treatment plans, for students.
- Determined each child's needs, limitations and abilities, employing school records, behavioral reports and observational techniques.
- Made mandatory reports and recommendations in cases of suspected child abuse, neglect, or endangerment.
- Referred children and families to community programs and educational organizations for additional services.
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
Assistant Manager
Maurices, A Division Of Ascena Retail Group
Morganton, NC
06.2016 - 10.2021
- Led team in daily operations, ensuring adherence to company standards and policies.
- Collaborated with management to create promotional strategies that increased store traffic and engagement.
- Monitored employee performance, providing constructive feedback to foster professional development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Master of Licensed Clinical Mental Health Counseling -
Liberty University
Lynchburg, Virginia05.2021
Bachelor of Criminal Justice Degree - undefined
Lees-McRae University
Banner Elk, North Carolina06.2014
Skills
- Good communication
- Skill building
- Goal setting
- Reliability
- Collaborative teamwork
- Conflict resolution
- Customer service excellence
- Customer rapport
Timeline
Guest Service Representative
Silvergate Lodging
05.2026 - Current
Licensed Clinical Mental Health Counselor
Wisdom Path
12.2023 - 04.2026
Licensed Clinical Mental Health Counselor
Center for Emotional Health
07.2022 - 11.2023
School-Based Therapist
West Caldwell Health Council, Inc.
08.2021 - 07.2022
Assistant Manager
Maurices, A Division Of Ascena Retail Group
06.2016 - 10.2021
Bachelor of Criminal Justice Degree - undefined
Lees-McRae University
Master of Licensed Clinical Mental Health Counseling -
Liberty University