Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Arlene Prado

San Bernardino,CA

Summary

Self-driven expert with many years of experience in providing customer service to guests. A pleasant manner, combined with skills for problem-solving, documentation, and dealing with customers. Social and approachable when communicating with people to maintain a positive atmosphere.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Representative

San Manuel Casino
Highland, CA
04.2023 - Current
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Resolved guest complaints in a professional manner.
  • Answered incoming calls from guests seeking reservations or general information.
  • Print out players' card and sign up new members.

General Laborer

Dollar Tree Distribution Center
San Bernardino, CA
07.2020 - 12.2024
  • Verified and corrected product labels for accuracy.
  • Created new labels in accordance with company policy.

Customer Service Representative

Logistics Management
San Bernardino, CA
01.2022 - 02.2024
  • Utilized various software and tools to streamline processes and optimize performance.
  • Explained features of cell phones to potential buyers and answered questions.
  • Maintained records of deliveries, collections, and customer information.

Education

Bachelor of Arts - Criminal Justice

California State University of San Bernardino
San Bernardino, CA
05-2024

Skills

  • Customer Service
  • Data Entry
  • Guest Orientation
  • Punctual and Hardworking
  • Bilingual
  • Reliable and Responsible
  • good communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Process of receiving guard card

Timeline

Guest Service Representative

San Manuel Casino
04.2023 - Current

Customer Service Representative

Logistics Management
01.2022 - 02.2024

General Laborer

Dollar Tree Distribution Center
07.2020 - 12.2024

Bachelor of Arts - Criminal Justice

California State University of San Bernardino

Similar Profiles

CREATE PROFILE
Arlene Prado