Brittany Queen
Portsmouth,VA
Summary
My mission is to succeed and to help others around me succeed. It takes more than one person to complete the job at hand and you are only as strong as your weakest link. If you don't help others when they are in need, in the end you are not helping the center. Being in the dispatch profession for close to twelve years, I have the knowledge needed to complete the job correctly and I am willing to continue to share my knowledge with those around me.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Professional emergency communication specialist with extensive experience in high-stakes environments. Proven track record of ensuring rapid and accurate dispatch of emergency services, maintaining clear communication, and adapting to evolving scenarios seamlessly. Reliable team player with strong crisis management skills and commitment to public safety.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
Department of Defense Navy Regional Dispatch Center
04.2018 - Current
- Trained and certified in APCO Telecommunicator (PST), CPR , EMD, CTO ELMR and NCIS.
- Coordinated emergency response efforts, ensuring timely dispatch of resources to critical incidents.
- Monitored communication systems, maintaining clear and accurate logs of all emergency calls.
- Trained new dispatchers on operational protocols and effective incident management techniques.
- Collaborated with law enforcement and medical teams to ensure seamless operations during crises.
- Led crisis simulations, improving team readiness and response time under pressure.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Work overtime as needed to meet the needs of the center in order for the mission to be completed.
- On average type 60 words per minute based on a one minute typing test.
Dispatcher
Portsmouth Police Department
Portsmouth, VA, USA
06.2014 - 03.2018
- Answered calls for service to include 911 calls for police, fire and EMS emergencies as well as non-emergency calls and asked imperative questions needed to gather all imperative information for the units responding to the call for service.
- Dispatched units to calls for service, gave all updated and imperative information to the responding units, prioritized incoming calls based on the urgency of the call for service, and multi-tasked working with several units as well as several calls for service at one time.
- Handled several critical calls for service including but not limited to gunshot wounds, stabbings, robberies, motor vehicle accidents with entrapments, pursuits (both foot and traffic), high risk traffic stops, high risk warrant services, and SWAT call out situations.
- Trained and certified in Crisis Intervention, Suicide Prevention, NCIC/VCIN, APCO Public Safety Telecommunicator, and CPR.
- Successfully trained several newly hired dispatchers.
- Named Dispatcher of the Quarter in December 2015 as well as December 2016.
- Worked as the shift party coordinator, coordinating lunches, birthday celebrations, and shift gatherings in order to keep the morale boosted on the shift.
Education
Bachelor of Science - Paralegal studies, criminal justice, Parental/ Child Developmental Psychology
Liberty University
12-2021
Advanced Studies Diploma - undefined
Woodrow Wilson High School
06-2007
Skills
- Customer service
- Situational awareness
- NCIC database
- Employee supervision
- Information gathering
- Typing speed
- Quick response time
- Teamwork and collaboration
- Computer skills
- Active listening
- Verbal and written communication
- Stress tolerance
- Data entry proficiency
- Multitasking and prioritization
- Time management
Accomplishments
- Achieved the award of call taker of the year through effectively helping with incoming calls for service to the center and processing them within an accurate and timely manner.
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CPR - Certified Training
- NCIS - Certified Training
Languages
English
Professional Working
Timeline
Emergency Dispatcher
Department of Defense Navy Regional Dispatch Center
04.2018 - Current
Dispatcher
Portsmouth Police Department
06.2014 - 03.2018
Advanced Studies Diploma - undefined
Woodrow Wilson High School
Bachelor of Science - Paralegal studies, criminal justice, Parental/ Child Developmental Psychology
Liberty University
Awards
- 2023-08-01, Received an award for top call taker of the year
- 2023-08-01, Received an individual award ratings based.
- 2022-08-01, Received an individual award non-ratings based.
- 2022-07-01, Received an individual award ratings based.
- 2021-06-01, Received an individual award ratings based.
- 2020-07-01, Received an individual award ratings based.