Brittany Ragland
Barboursville,VA
Summary
Healthcare professional with extensive experience at UVA Medical Center with streamlining patient registration and enhancing experiences through empathetic communication. Proficient in electronic health records and HIPAA compliance.
Experienced with patient access procedures and patient service coordination. Utilizes skills in managing patient registrations and insurance verifications to enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Senior Patient Access Representative
UVA Cancer Center
Charlottesville, VA
02.2024 - Current
- Streamlined registration processes for increased efficiency and reduced wait times.
- Developed strong working relationships with interdisciplinary team members to provide comprehensive support for each patient''s needs.
- Enhanced patient experience with empathetic communication and personalized assistance.
- Managed high call volumes while maintaining exceptional customer service standards for patients and healthcare providers alike.
Health Unit Coordinator
UVA Hospital- Surgical Trauma ICU
Charlottesville, VA
09.2022 - 02.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assembled and maintained patient medical records and other documents related to patient care.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
Patient Care Technician
UVA Hospital- Surgical Trauma ICU
Charlottesville, VA
03.2015 - 09.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Certified Nursing Assistant
Autumn Care Of Madison
Madison, VA
11.2011 - 09.2015
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Education
High School Diploma -
Madison County High School
Madison, VACareer Studies Certificate
Piedmont Virginia Community College
Charlottesville, VA05.2020
Skills
- HIPAA compliance
- Appointment scheduling
- Medical terminology proficiency
- Multitasking and organization
- Electronic health records
Timeline
Senior Patient Access Representative
UVA Cancer Center
02.2024 - Current
Health Unit Coordinator
UVA Hospital- Surgical Trauma ICU
09.2022 - 02.2024
Patient Care Technician
UVA Hospital- Surgical Trauma ICU
03.2015 - 09.2022
Certified Nursing Assistant
Autumn Care Of Madison
11.2011 - 09.2015
High School Diploma -
Madison County High School
Career Studies Certificate
Piedmont Virginia Community College