BRITTANY RANIERI
Las Vegas,NV
Summary
I demonstrated strong work ethic and determination while delivering exceptional customer service.
I'm very committed to delivering exceptional customer experiences that foster loyalty.
I demonstrated high motivation and commitment to embracing new challenges daily.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
Las Vegas, NV
12.2020 - Current
- Assisted in organizing and stowing items in bins for efficient retrieval by pickers. Supported the shipping process by ensuring products are properly stored for timely delivery to customers.
- Assisted in resolving barcode discrepancies by applying correct barcodes to items. Supported inventory accuracy by addressing missing barcode issues promptly.
- Trained new employees on job responsibilities and company procedures. Provided support and guidance to ensure successful onboarding. Assisted team members in understanding their roles and expectations.
- Assisted employees in identifying quality errors by providing guidance on proper scanning procedures and correct item placement in bins. Helped maintain accuracy in inventory management through direct support and training. Collaborated with team members to reinforce best practices for error prevention.
Customer Service Associate
UPS
Philadelphia, PA
04.2018 - 12.2020
- Resolved customer inquiries with precision and promptness.
- Delivered timely updates and shipping information to enhance customer experience.
- Developed innovative solutions to address customer needs effectively.
- Addressed and resolved customer complaints promptly and professionally.
- Assisted in daily operations to support team objectives. Collaborated with colleagues to maintain efficient workflow. Contributed to problem-solving efforts to enhance service delivery.
Remote Customer Service Representative
Fed Ex
Philadelphia, PA
07.2016 - 04.2018
- Managed return processes to uphold customer satisfaction and adherence to company policies.
- Managed incoming phone calls, providing professional assistance to customers with inquiries and requests.
- Addressed customer complaints by actively listening and providing tailored solutions.
- Executed order processing with precision and efficiency to enhance customer satisfaction.
- Communicated shipping information and updates to customers, ensuring timely delivery.
- Assisted in package sorting and delivery operations to support timely shipments. Collaborated with team members to maintain efficient workflow and meet daily targets. Provided customer service by addressing inquiries and resolving issues promptly.
Manager / Cashier
Chickies Deli
Philadelphia, PA
03.2012 - 07.2016
- Oversaw daily operations of deli, ensuring efficient service and product quality.
- Operated cash register to facilitate customer transactions efficiently.
- Managed precise weighing and distribution of deli cheeses and meats.
- Ensured comprehensive fulfillment of customer needs and requests.
- Assisted customers with deli orders and inquiries. Supported team members in maintaining cleanliness and organization of the workspace. Contributed to inventory management by restocking supplies as needed.
Manager
Citizens Bank Park
Philadelphia, PA
02.2008 - 03.2012
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve workflow efficiency.
- Managed cash handling operations with precision and accountability.
- Managed comprehensive inventory oversight and control processes.
- Assisted in organizing events at Citizens Bank Park in Philadelphia, PA. Supported team members in executing daily operations. Contributed to maintaining a positive environment for guests.
Education
GED -
Temple University
Philadelphia, PA04.2010
Skills
Led customer service operations, ensuring high-quality support and satisfaction for clients
Leveraged over 10 years of expertise in Microsoft Windows to optimize system performance and user experience
Provided expert technical support, ensuring seamless operation and user satisfaction
Executed troubleshooting procedures to identify and resolve technical issues efficiently
Managed help desk operations, ensuring timely resolution of technical issues
Certification
Driver's License
Assessments
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information - Proficient
- Sales skills — Proficient
- Influencing and negotiating with customers - Proficient
- Delivery driver — Proficient
- Interpreting instructions or signs and solving problems - Proficient
- Warehouse safety — Proficient
- Using safe practices in a warehouse setting - Proficient
- Forklift safety — Proficient
- Best practices and safety hazards in forklift operation - Proficient
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Fulfillment Associate
Amazon
12.2020 - Current
Customer Service Associate
UPS
04.2018 - 12.2020
Remote Customer Service Representative
Fed Ex
07.2016 - 04.2018
Manager / Cashier
Chickies Deli
03.2012 - 07.2016
Manager
Citizens Bank Park
02.2008 - 03.2012
GED -
Temple University