Brittany Rathburn
DeLand,FL
Summary
Customer service professional with over 5 years of experience in call center and technical support environments. Skilled in handling high-volume customer interactions, resolving account and billing issues, and providing clear, professional communication. Known for strong attention to detail, problem-solving abilities, and maintaining a positive customer experience in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Account Specialist
Chase
Lake Mary, FL
10.2022 - Current
- Handle inbound customer calls related to credit cards, including billing questions, disputes, and account inquiries
- Assist customers with payments, account updates, and general account support
- Review accounts and provide information related to possible fraudulent activity
- Document customer interactions and actions taken in internal systems
- Escalate issues when needed to ensure proper resolution
Customer Service Representative
Apple
Lake Mary, FL
11.2019 - 10.2022
- Provided customer support for iOS and macOS devices over the phone
- Assisted customers with troubleshooting device and software issues
- Guided customers through step-by-step solutions in a clear and professional manner
- Documented interactions and resolutions in internal systems
Preschool Teacher
Care-a-lot
Buffalo, NY
03.2015 - 09.2019
- Supervised and cared for children ages 2–6 in a structured classroom environment
- Communicated with parents regarding daily activities and student progress
- Managed classroom behavior and daily routines
Customer Service Representative
Greenwhich Associates
Buffalo, NY
03.2013 - 01.2015
- Conducted outbound calls to gather feedback from professionals in the financial industry
- Recorded responses accurately for research purposes
- Maintained professionalism when speaking with a wide range of individuals
Education
High school diploma -
Skills
- Customer Support (Phone-Based)
- Complaint Resolution
- Account Assistance & Billing Support
- Call Center Operations
- Documentation & Data Entry
- Problem Solving
- Verbal Communication
- iOS & MacOS Troubleshooting
- Microsoft Windows & Outlook
Timeline
Account Specialist
Chase
10.2022 - Current
Customer Service Representative
Apple
11.2019 - 10.2022
Preschool Teacher
Care-a-lot
03.2015 - 09.2019
Customer Service Representative
Greenwhich Associates
03.2013 - 01.2015