JESSICA GARZA
McKinney,TX
Work Preference
Summary
Remote-ready Customer Support and Administrative Specialist with a proven track record in patient account assistance, CRM management, scheduling, and high-volume communication. Recognized for exceptional empathy, accuracy, and problem-solving abilities in dynamic environments. Leadership experience includes team coordination, onboarding, and virtual operations, fostering a collaborative atmosphere. Eager to contribute to a remote role prioritizing professionalism, reliability, and effective communication while enhancing customer loyalty through a detail-oriented approach.
Overview
13
13
years of professional experience
Work History
Account Specialist
Capio Partners / AssetCare LLC
10.2025 - Current
- Manage high-volume inbound and outbound customer communication with professionalism and empathy
- Assist patients with account questions, payment options, and documentation updates
- Navigate multiple systems to verify information, update records, and resolve issues efficiently
- Maintain accuracy, compliance, and confidentiality while handling sensitive financial and medical data
- Meet performance expectations in a fast-paced, metrics-driven environment
- Demonstrate strong problem-solving, multitasking, and communication skills in a remote-friendly workflow
- Managed client accounts, ensuring accurate data entry and timely updates.
- Facilitated communication between clients and internal teams to resolve inquiries efficiently.
District Manager — Southeast Oklahoma (Hybrid)
Vector Marketing
05.2024 - 09.2024
- Directed hybrid office operations and coordinated virtual team workflows
- Recruited, trained, and coached sales representatives to improve client satisfaction
- Facilitated virtual meetings and maintained CRM tracking via WebPDI and Salesforce
- Set performance goals, analyzed metrics, and executed outreach campaigns
- Collaborated with regional leadership to refine customer-first strategies
Sales Representative / Edmond Pilot Manager
Vector Marketing
03.2023 - 05.2024
- Managed a top-performing office, scheduled appointments, and resolved client concerns
- Delivered remote and in-person product presentations tailored to client needs
- Recruited and interviewed new representatives, emphasizing communication and customer service
- Trained team members on presentations, customer interaction, and time-management techniques
- Maintained accurate records and tracked performance using WebPDI and Microsoft tools
- Coordinated campus recruiting and social media outreach to support team growth
Education
High School Diploma -
Edmond Santa Fe High School
Edmond, OK01-2010
Skills
- Customer Support
- Patient Account Assistance
- Scheduling (Calendly, Outlook, Gmail)
- CRM Management (Salesforce, WebPDI)
- Multi-Line Phone Handling
- Documentation Accuracy
- Microsoft Office
- Google Workspace
- Zoom & Teams
- Data Entry (70 WPM, 10-Key)
- Conflict Resolution
- Virtual Onboarding
- Team Coordination
- Social Media Outreach
- Record Keeping
- Performance Tracking
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
Accomplishments
- Promoted to District Manager (2024)
- Promoted to Edmond Pilot Manager (2023)
- Ranked #2 nationally in new business sales (2024)
- Selected for top-performer visit to Cutco HQ (2023)
- Contributed to national record-breaking office sales (2023)
- Recognized for leadership, adaptability, and communication excellence
Interests
Learning new tech tools, Leadership podcasts, Journaling, DIY home projects, Music for motivation
Timeline
Account Specialist
Capio Partners / AssetCare LLC
10.2025 - Current
District Manager — Southeast Oklahoma (Hybrid)
Vector Marketing
05.2024 - 09.2024
Sales Representative / Edmond Pilot Manager
Vector Marketing
03.2023 - 05.2024
High School Diploma -
Edmond Santa Fe High School