UNIQUE BOWERS
Columbus,OH
Summary
Customer Service and Financial Services Professional experienced in delivering exceptional support across financial services, travel, insurance, and retail sectors. Achieved high customer satisfaction through effective account management, conflict resolution, and personalized service approaches. Focused on driving productivity and enhancing client relationships while excelling in communication and problem-solving in fast-paced environments, with several years of experience propelling brand image and driving customer engagement to increase revenue. Skillful in generating attention among target audiences. Strong collaborator comfortable working with various teammates and industry professionals to oversee execution of campaigns.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Account Specialist
BMW Group
Columbus, OH
06.2025 - 08.2026
- Assisted clients with account-related inquiries, delivering tailored solutions in a financial-services environment.
- Assisted clients with account setup and maintenance for seamless service experience.
- Supported customers in financial-service interactions, ensuring professional and responsive service to meet their needs.
- Followed up with clients to resolve concerns, thereby contributing to improved satisfaction levels.
- Apply strong communication, organization, and problem-solving skills to support service delivery and customer satisfaction.
- Managed customer inquiries and provided product information for BMW vehicles.
Office Administrator / Human Resources
Integrity Staffing Solutions
Columbus, OH
09.2024 - 06.2025
- Conducted first-round interviews and gathered candidate information for hiring consideration.
- Sourced resumes across multiple job boards to support staffing and recruiting needs.
- Contacted prospective candidates to promote sales opportunities and facilitate recruiting efforts.
- Supported payroll and timesheet collection for staffing operations.
- Managed daily office operations and maintained efficient workflow process.
- Managed daily office operations and maintained efficient workflow process.
- Coordinated schedules and appointments for team members and clients.
- Coordinated team meetings and company trips, enhancing collaboration and supporting daily administrative operations.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to the manufacturer's guidelines.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
Call Center Customer Service / Travel Rewards Agent
Chase cxLoyalty
Columbus, OH
02.2021 - 10.2024
- Delivered inbound and outbound customer service to banking members in high-volume call center, ensuring prompt resolution of inquiries.
- Acted as a travel advisor, assisting members with air, hotel, car rental, cruise, and activity arrangements.
- Delivered personalized support while balancing customer service, travel coordination, and financial-service requirements.
- Offered personalized support by balancing customer service and travel coordination with financial-service requirements.
- Assisted Chase cxLoyalty members with loyalty account questions and reward redemptions
- Processed travel bookings, point transfers, and reward changes for members
- Explained program rules, benefits, and redemption options to callers
- Documented service requests and updated case records in CRM tools
Call Center Customer Service / Vision Insurance Representative
VSP
Columbus, OH
09.2019 - 11.2020
- Provided inbound customer service regarding vision insurance benefits for members and doctors.
- Explained benefit information and assisted customers with payment methods for in-network and out-of-network plans, ensuring clarity in coverage options.
- Educated customers on policy options and coverage details to empower informed decision-making.
- Provided expert advice on insurance products and services to clients.
- Collaborated with team members to develop customer service strategies that improved overall service delivery.
- Managed client accounts and maintained up-to-date records in systems.
- Built relationships with clinics, hospitals, and medical professionals.
- Performed regular visits to doctors' offices and hospitals to discuss products with healthcare professionals.
- Provided technical support to physicians by answering questions about product features, benefits, and uses.
Call Center Customer Service Representative
HKT Teleservices
Grove City, OH
08.2018 - 09.2019
- Managed inbound and outbound customer interactions for homeowners insurance, ensuring clarity and satisfaction.
- Guided customers through insurance enrollment and addressed policy-related inquiries, enhancing their understanding of options.
- Executed sales and upselling of insurance policies, promoting guaranteed safety and service offerings to meet customer needs.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Escalated complex complaints to appropriate teams while maintaining customer care.
- Supported quality service by following compliance, privacy, and verification requirements.
Warehouse Associate
AmerisourceBergen
Lockbourne, OH
07.2017 - 10.2018
- Picked and packed AmerisourceBergen orders using RF scanners and warehouse systems.
- Picked and packed pharmaceutical products for efficient shipment to local pharmaceutical stores.
- Operated warehouse equipment to efficiently move and organize inventory.
- Loaded and unloaded shipments to maintain accurate stock levels.
- Inspected incoming goods for quality assurance and compliance.
- Received, verified, and stocked pharmaceutical shipments in distribution areas.
- Performed cycle counts and reported inventory discrepancies to supervisors.
Customer Service / Cashier
Giant Eagle, Inc.
Groveport, OH
07.2015 - 07.2017
- Delivered customer service and cashier support, ensuring efficient transactions in a high-volume grocery retail environment.
- Processed customer transactions efficiently and accurately at checkout.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Managed cash register operations, ensuring balanced drawers at shift endings.
Education
Broadcast Journalism -
Ohio Media School
Whitehall, OHHigh School Diploma -
Groveport Madison High School
Groveport, OHSkills
- Financial Services Support
- Customer Service & Member Support
- Account Management
- Account Support
- Inbound/Outbound Calls
- Sales & Upselling
- Payment Assistance
- Salesforce
- CRM
- Microsoft Office
- SharePoint
- Conflict Resolution
- Team Coordination
Certification
- CPR Certification
- Driver's License
Timeline
Account Specialist
BMW Group
06.2025 - 08.2026
Office Administrator / Human Resources
Integrity Staffing Solutions
09.2024 - 06.2025
Call Center Customer Service / Travel Rewards Agent
Chase cxLoyalty
02.2021 - 10.2024
Call Center Customer Service / Vision Insurance Representative
VSP
09.2019 - 11.2020
Call Center Customer Service Representative
HKT Teleservices
08.2018 - 09.2019
Warehouse Associate
AmerisourceBergen
07.2017 - 10.2018
Customer Service / Cashier
Giant Eagle, Inc.
07.2015 - 07.2017
Broadcast Journalism -
Ohio Media School
High School Diploma -
Groveport Madison High School