UNIQUE BOWERS
BMW Group
Columbus,OH
1
Certification
11
years of professional experience
Customer service and financial services professional with 5+ years of call center experience and a strong background supporting customers and members across financial services, travel, insurance, and retail environments. Experienced in inbound and outbound customer interactions, account support, payment assistance, sales and upselling, conflict management, and service delivery. Additional experience in recruiting, first-round interviewing, team coordination, and office administration. Known as a fast learner with strong communication, organization, and problem-solving skills.
Work History
Account Specialist
- Support customers through financial-services-related interactions while providing professional, responsive service.
- Assist with customer needs and account-related questions, helping deliver a positive experience within the financial department.
- Apply strong communication, organization, and problem-solving skills in a customer-focused financial-services environment.
Office Administrator / Human Resources
7 Months- Contacted prospective candidates regarding sales opportunities and supported recruiting activity.
- Conducted first-round interviews and gathered candidate information for hiring consideration.
- Sourced resumes across multiple job boards to support staffing and recruiting needs.
- Helped coordinate team meetings and company trips while supporting day-to-day administrative needs.
Call Center Customer Service / Travel Rewards Agent
3 Years 7 Months- Provided inbound and outbound customer service to banking members in a high-volume call center environment.
- Served as a travel advisor, assisting members with air, hotel, car rental, cruise, and activity arrangements.
- Assisted members with payment methods and travel-related transactions while working to resolve service needs efficiently.
- Delivered personalized support while balancing customer service, travel coordination, and financial-service requirements.
Call Center Customer Service / Vision Insurance Representative
6 Months- Provided inbound customer service regarding vision insurance benefits for members and doctors.
- Explained benefit information and assisted customers with payment methods for in-network and out-of-network vision plans.
Call Center Customer Service Representative
8 Months- Handled inbound and outbound customer interactions related to homeowners insurance policies.
- Assisted customers with insurance enrollment and policy-related questions.
- Sold and upsold insurance policies, including guaranteed safety and service offerings.
Warehouse Associate
6 Months- Picked and packed pharmaceutical products and prepared shipments for local pharmaceutical stores.
Cross Trainer / Drive-Thru & Customer Service
5 Months- Took customer orders and supported drive-thru and customer service operations.
Customer Service / Cashier
2 Years- Provided customer service and cashier support in a high-volume grocery retail environment.
Education
- Broadcast Journalism
High School Diploma
Skills
Customer Service & Member Support
Financial Services Support
Inbound/Outbound Calls
Travel Services
Insurance Support
Payment Assistance
Sales & Upselling
Conflict Resolution
Recruiting & Interviewing
Account Support
Salesforce
Microsoft Office & Outlook
SharePoint
Amadeus
SAP
Oracle
Certification
- CPR Certification
- Driver’s License
Timeline
Office Administrator / Human Resources
Integrity Staffing Solutions
11.2024 - 06.2025Read More
Call Center Customer Service / Travel Rewards Agent
Chase cxLoyalty
03.2021 - 10.2024Read More
Call Center Customer Service / Vision Insurance Representative
VSP
08.2020 - 02.2021Read More
Call Center Customer Service Representative
HKT Teleservices
08.2019 - 04.2020Read More
Warehouse Associate
AmerisourceBergen
02.2019 - 08.2019Read More
Cross Trainer / Drive-Thru & Customer Service
Raising Cane’s
08.2017 - 01.2018Read More
Customer Service / Cashier
Giant Eagle, Inc.
07.2015 - 07.2017Read More
Groveport Madison High School
High School Diploma
Read More
Ohio Media School
from Broadcast Journalism
Read More
Account Specialist
BMW Group
CurrentRead More