BRITTANY RAY

• Lead a team of 6–8 adjusters handling high-volume, high-severity total loss claims

• Oversee end-to-end claim decisions, including valuation, liability considerations, and settlement approvals

• Serve as primary escalation point for complex claims, regulatory complaints (TDI), and attorney-involved cases

• Approve high-dollar settlement payments, ensuring accuracy and financial risk control

• Direct salvage strategy, including bid approvals and disposal decisions to maximize recovery value

• Review and resolve title defects and ownership issues impacting claim settlements

• Analyze claim trends and generate reports to improve cycle time, accuracy, and customer outcomes

• Coach and develop adjusters on negotiation strategy, coverage interpretation, and compliance standards

• Managed moderate to high-complexity auto claims across 13 states

• Determined coverage, liability, and total loss thresholds in compliance with state regulations

• Conducted detailed market valuations and ACV analysis for total loss settlements

• Negotiated settlements with insureds, claimants, attorneys, lienholders, and repair facilities

• Handled disputed claims, appraisal demands, and value challenges

• Identified and pursued subrogation opportunities to reduce claim costs

• Controlled expenses by negotiating storage, rental, and settlement costs

• Issued payments and ensured proper documentation for GAP claims and lienholder processing

• Analyzed medical documentation and billing records supporting insurance claims and litigation

• Ensured accuracy and completeness of files used in claim evaluation and legal review

• Maintained strict compliance with HIPAA and data privacy regulations

• Led closing processes for residential and commercial loans, ensuring compliance with regulatory standards.
• Mentored junior closers, enhancing team performance and knowledge retention.
• Streamlined document preparation procedures, reducing turnaround time for loan closings.
• Collaborated with underwriters to resolve discrepancies, improving accuracy of loan files.
• • Led quality control and risk review of complex financial transactions

• Provided coaching and oversight to improve accuracy and compliance metrics

• Acted as escalation point for time-sensitive and high-risk files

• Managed loan closing processes ensuring compliance with regulatory standards and company policies.
• Coordinated with underwriting, title, and funding teams to streamline loan disbursement workflows.
• Reviewed closing documents for accuracy, resolving discrepancies to facilitate timely fundings.
• Trained junior closers on industry best practices and software systems to enhance team performance.

• Managed pipeline of up to 200+ high-value transactions simultaneously

• Conducted risk analysis, compliance validation, and financial review

• Led training initiatives and improved team performance through coaching

• Collaborated with internal/external stakeholders to resolve complex issues