Ykisha Allen
New Brunswick
Summary
Dynamic leader with proven expertise in strategic planning and team management at Insurance Auto Auctions. Achieved a 98% accuracy rate in emergency dispatching, showcasing strong organizational skills. Adept in contract management and policy enforcement, driving operational excellence and maximizing team performance through effective mentoring and priority management.
Overview
17
17
years of professional experience
Work History
Total Loss Supervisor
Insurance Auto Auctions
09.2024 - 01.2026
- Applied strong leadership talents and problem solving skills to maintain 20 plus team member's efficiency and organize workflows.
- Approved payment of claims within certain monetary limit.
- Corresponded with witnesses, claimants, specialists, and agents to compile incident information.
- Negotiated claim settlements when needed.
- Examined photographs and surveillance and any other documents relating to claims.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Manager
MATC Technologies
02.2023 - 07.2024
- Oversaw development of a 12 member sales team by promoting results driven processes.
- Attended industry events and conventions to obtain possible sales opportunities.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross trained existing employees to maximize team agility and performance.
Dispatch Command Center Manager
Wonder
06.2020 - 01.2023
- Managed daily fleet dispatching.
- Assisted in recruiting, hiring and training of team members.
- Processed payroll for over 40 employees as part of sound human resources and financial management strategies.
- Handled an average of 30 escalated emergency calls per shift and maintained composure and professionalism during high stress situations.
- Attained a 98% accuracy rate in collecting caller information, documenting incident details, and conveying critical information to emergency responders.
Human Resource Specialist
United States Army
04.2009 - 04.2018
- Fielded personnel inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored battalion of over 100 personnel's attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Coordinated implementation of core memorandums and policies through chain of command staff.
Education
Associate in Criminal Justice - Criminology
Everest Institute
Dallas, TXSkills
- Schedule development
- Contract management
- Policy enforcement
- Priority management
- Strategic planning
- Call center experience
- Dispatching experience
- Strong organization
Timeline
Total Loss Supervisor
Insurance Auto Auctions
09.2024 - 01.2026
Sales Manager
MATC Technologies
02.2023 - 07.2024
Dispatch Command Center Manager
Wonder
06.2020 - 01.2023
Human Resource Specialist
United States Army
04.2009 - 04.2018
Associate in Criminal Justice - Criminology
Everest Institute