Kimberly Mills
CHERRYHILL,NJ
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Total Loss Supervisor
Liberty Mutual
Portland, Oregon
06.2016 - 02.2019
- Supervised daily operations to ensure compliance with company policies.
- Coordinated team schedules and assigned tasks to optimize workflow.
- Trained new employees on company procedures and safety protocols.
Claims Supervisor
Liberty Mutual
Marlton, NJ
12.2014 - 05.2016
- Led claims processing team to ensure adherence to company standards and quality assurance.
- Oversaw the claims processing team to maintain compliance with company standards and regulations.
- Trained new staff on claims procedures and best practices to enhance team knowledge and performance.
Team Leader
Liberty Mutual
Marlton, NJ
06.2012 - 12.2014
- Led team meetings to enhance collaboration and alignment within operational teams.
- Coordinated project timelines to ensure timely completion of tasks and initiatives.
- Developed training materials to improve team understanding of company policies.
Claims Adjuster
Liberty Mutual
Voorhees, , NJ
02.2008 - 06.2012
- Analyzed coverage details to determine claim eligibility and settlement amounts.
- Evaluated insurance claims for property damage and liability incidents.
- Collaborated with policyholders to gather necessary documentation and information.
Education
AIC -
The Institute’s
SCLA -
AEI
Skills
- Claims processing
- Compliance monitoring
- Training development
- Compliance verification
- Workflow optimization
- Team scheduling
- Loss valuation
- Employee performance evaluation
- Data analysis
- Effective communication
Certification
- AIC
- SCLA
Accomplishments
- Bravo award for top performance
- Bravo award for customer service
- Presidential award for management of teams handling CA wildfire losses
Timeline
Total Loss Supervisor
Liberty Mutual
06.2016 - 02.2019
Claims Supervisor
Liberty Mutual
12.2014 - 05.2016
Team Leader
Liberty Mutual
06.2012 - 12.2014
Claims Adjuster
Liberty Mutual
02.2008 - 06.2012
AIC -
The Institute’s
SCLA -
AEI