Brittany Reed
Cresson,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Bringing excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Certified Nurse Aide
Dave Watson Associates
10.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Nursing Aide
Azle Manor Nursing Home
09.2019 - Current
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Maintained complete confidentiality with patient information to provide professional, secure medical services.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted nurses by taking patient blood pressure, measuring heartbeat and recording vital signs in physical examinations.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Nurse Aide
Care Plus Hospice
10.2018 - 12.2019
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Hospitality Aide
Willow Park Rehabilitation And Care
08.2014 - 08.2017
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Answered telephone calls and emails to assist customers in making reservations.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
- Observed established health and safety regulations to safeguard teams and guests.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
Education
Nurse Aide Certification - Nursing Assistance
Texas School of Phlebotomy
Fort Worth, TX05.2018
Phlebotomy Certification - Phlebotomy
Texas School of Phlebotomy
Fort Worth, TX05.2017
High School Diploma -
Saginaw High School
Saginaw, TX06.2011
Skills
- Appointment Scheduling
- Quality Assurance
- Verbal and Written Communication
- Call Center Customer Service
- Communicating With Clients
- Customer Support
- Inbound Phone Calls
- Customer Communications
- Proficient in Microsoft Software
- Report Generation
- Call Center Operations
- Information Security
- Data Entry
- Call Management
- Account Updating
- Technical Troubleshooting
- Customer Service
- Payment Processing
- Call Control
Timeline
Certified Nurse Aide
Dave Watson Associates
10.2022 - Current
Certified Nursing Aide
Azle Manor Nursing Home
09.2019 - Current
Certified Nurse Aide
Care Plus Hospice
10.2018 - 12.2019
Hospitality Aide
Willow Park Rehabilitation And Care
08.2014 - 08.2017
Nurse Aide Certification - Nursing Assistance
Texas School of Phlebotomy
Phlebotomy Certification - Phlebotomy
Texas School of Phlebotomy
High School Diploma -
Saginaw High School
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