Roberta Dwyer-Griffiths
Mozaic Senior Life
Trumbull,CT
13
years of professional experience
Organized and detail-oriented professional seeking a Patient Scheduler & Registrar position. Strong communication, customer service, and administrative skills with the ability to manage multiple tasks efficiently. Dedicated to providing a positive patient experience while supporting healthcare providers and office staff.
Work History
Certified Nurse Aide
3 Years 1 Month- Monitored vital signs and reported changes to nurses for timely intervention.
- Improved patient comfort by providing compassionate and attentive care.
- Provided high-quality care to patients, including personal hygiene, mobility assistance, and meal preparation.
Medical Receptionist
1 Year 10 Months- Managed patient scheduling and appointment coordination using electronic health record systems.
- Facilitated communication between healthcare providers and patients to ensure seamless service delivery.
- Processed patient intake forms and verified insurance information for accuracy and completeness.
- Maintained organized medical records in compliance with HIPAA regulations and organizational policies.
Receptionist
2 Years 7 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Teller
10 Months- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Received loan and utility payments, sending funds to correct destinations.
- Executed wire transfers, stop payments and account transfers.
Accounting Assistant
4 Years 6 Months- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated with suppliers to reconcile invoice payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
Receptionist
8 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
Education
Associate of Science - Nursing
Certified Nurse Aide
A.B.A
High School Diploma
Skills
Customer Service
Appointment scheduling
Appointment management
Information Processing
Transaction Error Identification
Front desk operations
HIPAA compliance
Patient check-in
Microsoft office
Telephone etiquette
Insurance verification
Timeline
Certified Nurse Aide
Mozaic Senior Life
07.2022 - 08.2025Read More
Medical Receptionist
H&H Home Care
04.2020 - 02.2022Read More
Receptionist
Holiday Inn
05.2017 - 12.2019Read More
Teller
MoneyGram
03.2016 - 01.2017Read More
Receptionist
Sand Castle Hotel
02.2013 - 10.2013Read More
Accounting Assistant
Northeast Regional Health Authority
05.2012 - 11.2016Read More
Iona High School
High School Diploma
Read More
CT State Community College Norwalk
Associate of Science from Nursing
Read More
Valley Medical Institute
Certified Nurse Aide
Read More
Brown's Town Community College
A.B.A
Read More