Brittany Reed
Canal Winchester,OH
Summary
A results-driven individual with a background in handling a high volume of customer inquiries and resolving complaints effectively. Adept at analyzing statistical and financial data. Experienced in fast paced environments and able to work with stressed and upset individuals needing information and guidance. Self-motivated and reliable with excellent teamwork, problem-solving and organization skills.
Overview
8
8
years of professional experience
Work History
ATM Transactions Specialist III
J.P. MORGAN CHASE & COMPANY
COLUMBUS, OHIO
01.2021 - 04.2022
- Managed daily operations and maintenance of automated teller machine (ATM) equipment
- Troubleshooted and resolved ATMs' technical issues
- Worked with internal and external business partners to bring ATMs active
- Documented steps and actions taken to resolve ATM malfunctions
- Performed cash replenishment and reconciliation of ATM transactions
- Effectively resolved complex and escalated issues
- Generated and presented monthly outage reports to senior management.
Client Care Specialist II
J.P. MORGAN CHASE & COMPANY
COLUMBUS, OHIO
10.2019 - 01.2021
- Validated loan documents for accuracy prior to data entry through extensive reviews.
- Validated personal, employment, and financial histories.
- Completed follow up for missing and incomplete information.
- Answered all customer inquiries by phone, fax, email and/or written communication.
- Acted as point of contact throughout the loan process.
- Followed departmental policies and procedures, particularly customer confidentiality.
- Utilized computer systems to effectively track, gather information, and troubleshoot.
Central Supervisory Analyst
J.P. MORGAN CHASE & COMPANY
Columbus, OH
06.2018 - 10.2019
- Performed financial analysis and prepared reports for investment decision-making.
- Collaborated with cross-functional teams to analyze financial strategies and support decision making processes.
- Improved client satisfaction by providing timely and accurate responses to inquiries.
- Maintained confidentiality of sensitive client information, adhering strictly to company policies regarding privacy protection.
- Updated internal databases with relevant client information, keeping records current for efficient reference as needed.
- Maintained issue logs and prepared periodic reports based on data.
Customer Service Representative
SAFELITE AUTO GLASS
COLUMBUS, OHIO
01.2014 - 01.2016
- Answered incoming phone calls from policy holders, insurance agents, and/or auto glass shops
- Accurately logged information into database
- Verified customer insurance coverage and deductible
- Used production shop locator system to locate auto glass vendor and appointment scheduling system to set-up appointment for service at Safelite store.
Education
B.S Marketing -
Franklin University
Columbus, Ohio01.2025
Some College (No Degree) - Pre-Pharmacy
University of Cincinnati
Cincinnati, OhioSkills
- Customer Relations
- Expert in Microsoft Office
- Multitasking
- Organizational Skills
- Problem-Solving
- Analytical Thinking
Related Coursework
English Composition I and II, Intermediate Composition
Accounting for non-major, Principles of Finance
Statistics I and II, Applied Calculus I and II
Professional Speaking and Medical Terminology
References
References available upon request.
Timeline
ATM Transactions Specialist III
J.P. MORGAN CHASE & COMPANY
01.2021 - 04.2022
Client Care Specialist II
J.P. MORGAN CHASE & COMPANY
10.2019 - 01.2021
Central Supervisory Analyst
J.P. MORGAN CHASE & COMPANY
06.2018 - 10.2019
Customer Service Representative
SAFELITE AUTO GLASS
01.2014 - 01.2016
B.S Marketing -
Franklin University
Some College (No Degree) - Pre-Pharmacy
University of Cincinnati
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