Brittany Reese

Managed key accounts to ensure high customer satisfaction and retention levels.

• Built strong client relationships, addressing issues promptly and effectively.
• Collaborated with internal teams via Microsoft Teams to deliver customized solutions.
• Analyzed account metrics using Excel to identify trends and growth opportunities.
• Processed Customer Master Data (CMD) for new Menards addresses efficiently.
• Updated Customer Material Info Records (CMIR) in SAP to maintain accurate data.
• Generated and distributed weekly Sales & Distribution (SD) reports to management.
• Supported sales efforts by identifying upsell and cross-sell opportunities.

• Fielded customer queries, delivering clear and accurate product support.
• Processed orders, exchanges, and returns while keeping customers informed.
• Managed high call volume to assist sales representatives effectively.
• Entered orders into system, verifying client data for accuracy.
• Maintained accurate inventory records to ensure seamless order fulfillment.

• Prepared shipping documents, including bills of lading and shipping orders.
• Scanned and verified all materials prior to packing and shipping.
• Directed materials routing and ensured timely preparation of shipping orders.

• Detected and addressed work-piece defects and machine issues
• Maintained and adjusted machines to meet production targets
• Worked collaboratively with a team of 6 on daily projects

•Detected and addressed work-piece defects and machine issues• Maintained and adjusted machines to meet production targets• Worked collaboratively with a team of 6 on daily projects

• Detected and addressed work-piece defects and machine issues• Maintained and adjusted machines to meet production targets• Worked collaboratively with a team of 6 on daily projects

• Performed final inspections and documentation to ensure 100% product quality
• Corrected errors and ensured compliance
• Followed safety protocols in challenging environments

• Delegated daily tasks to maximize team productivity
• Updated policies and supervised daily work
• Filed paperwork and submitted reports to management
• Addressed performance issues and led training sessions for 100+ employees

• Assisted in supervising daily manufacturing operations to ensure smooth workflow.
• Coordinated team schedules and assigned tasks to optimize productivity.