BRITTANY Reid
Brandon,MS
Summary
Dynamic Shift Manager with a proven track record at Pizza Hut, excelling in customer service and employee training. Enhanced operational efficiency through effective inventory management and innovative customer feedback systems, boosting satisfaction ratings. Skilled in decision-making and cash handling, fostering a collaborative team environment to achieve sales goals.
Overview
13
13
years of professional experience
Work History
Shift Manager
Pizza Hut
Brandon, MS
08.2023 - Current
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation strategies
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Sales Associate Manager
Rainbow Clothing Store
Jackson, MS
05.2018 - 04.2023
- Led training programs for new sales associates, enhancing product knowledge and customer engagement.
- Developed visual merchandising strategies to optimize store layout and attract customers.
- Analyzed sales data to identify trends, informing inventory management and promotional efforts.
- Collaborated with team members to ensure excellent customer service and exceed sales targets.
- Assisted with new business sales calls and persuaded customers to drive Product or Service sales.
Mod Team Associate
Walmart
Pearl, MS
03.2017 - 05.2022
- Oversaw inventory management processes to optimize stock levels and reduce discrepancies.
- Trained new associates on operational procedures and safety protocols to enhance team efficiency.
- Streamlined workflow by implementing best practices for product merchandising and display standards.
- Collaborated with management to develop initiatives that improved customer satisfaction ratings consistently.
Charlotte Rouse
Sales Associates
Jackson, MS
03.2013 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
Education
GED -
Brandon Adult Learning Center
Brandon, MS05-2009
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Sales strategies
- Hiring and recruiting
- Supply ordering
Timeline
Shift Manager
Pizza Hut
08.2023 - Current
Sales Associate Manager
Rainbow Clothing Store
05.2018 - 04.2023
Mod Team Associate
Walmart
03.2017 - 05.2022
Charlotte Rouse
Sales Associates
03.2013 - 09.2017
GED -
Brandon Adult Learning Center