Brittany Reilly
Summary
Motivated, action-oriented, and customer-focused professional with over 10 years of experience in managing teams, delivering exceptional service, and driving operational excellence. Skilled in fostering positive consumer experiences, using effective communication across various channels, and solving problems quickly and efficiently. Adept at managing multiple priorities, ensuring accuracy, and meeting deadlines in fast-paced environments.
Overview
14
14
years of professional experience
Work History
STR Cleaner
Corynne & Company, LLC
01.2024 - Current
- Completed cleaning of rentals including but not limited to laundry, sanitizing, cleaning kitchen and bathrooms, dusting, vacuuming, mopping, tending to hot tubs, staged home to company standards with supplies for guests.
- Utilized Airbnb/Vrbo platforms to book rentals for guests and answer questions about each property.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Used time management and efficient methods to meet tight deadlines ensuring our guests have a great experience
Associate Manager of Operations
Ralph Lauren
08.2021 - 01.2024
- Led a team by coaching and providing real-time feedback to ensure adherence to company service standards, resulting in a consistently elevated customer experience.
- Demonstrated strong communication skills by providing proactive support to customers through multiple channels, ensuring their needs were met efficiently and effectively.
- Oversaw inventory management and front-end operations, emphasizing attention to detail to maintain accuracy in processes such as asset protection and safe management.
- Utilized data and technology (RFID) to support accurate in-stock reporting and mitigate potential service disruptions, showcasing strong problem-solving and analytical skills.
General Manager
HanesBrands Inc
02.2017 - 08.2021
- Managed daily operations across two locations, including leading a team of 6+ managers and 25+ associates, ensuring all consumer interactions were handled with care, empathy, and professionalism.
- Developed and implemented sales strategies that resulted in a 20% increase in profit for two consecutive years, demonstrating an ability to learn quickly, take action, and adapt.
- Fostered a collaborative team environment, encouraging feedback and new ideas to optimize store performance and drive sales.
- Ensured accurate and timely payroll, scheduling, and inventory audits, with a keen attention to detail, consistently meeting deadlines and maintaining operational integrity.
Store Manager
HanesBrands Inc
01.2011 - 02.2017
- Trained and onboarded 15 associates, instilling a consumer-centric mindset and company service standards that improved traffic by 25% and conversion by 30%.
- Delivered ongoing feedback to team members to support their development and improve overall customer satisfaction, aligning with a culture of open communication and continuous improvement.
- Managed inventory, including conducting weekly audits and overseeing annual stock reviews to ensure accuracy and prevent errors.
- Led initiatives to optimize store visuals and merchandising, demonstrating an ability to think critically and act on insights to enhance the consumer experience.
Education
Paralegal Certificate -
Penn Foster
01-2011
Diploma -
Stroudsburg High School
01-2006
Skills
- Consumer-Centric Mindset
- Leadership
- Effective Communication
- Problem Solving & Decision Making
- Collaboration & Teamwork
- Attention to Detail
- Proactive Learning
- Deadline-oriented
Timeline
STR Cleaner
Corynne & Company, LLC
01.2024 - Current
Associate Manager of Operations
Ralph Lauren
08.2021 - 01.2024
General Manager
HanesBrands Inc
02.2017 - 08.2021
Store Manager
HanesBrands Inc
01.2011 - 02.2017
Paralegal Certificate -
Penn Foster
Diploma -
Stroudsburg High School
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