Brittany Reynolds
Redlands,CA
Summary
Dedicated worker focused on customer satisfaction, providing high-quality service, and enhancing client financial outcomes. Proven ability to supervise teams and streamline daily operations. Recognized for strong communication, problem-solving, and team development skills. Seeking opportunities to contribute to company growth.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
San Bernardino
09.2020 - Current
- Assist with daily branch operations, oversee the teller line, evaluate clients' financial situations, exceed sales goals, ensure compliance with regulatory standards, and provide backup support for tellers.
- Regularly assess client participation and develop personalized follow-up strategies to maximize engagement.
- Collaborate closely with clients to resolve issues promptly, preventing escalation, and ensuring satisfaction.
- Built long-term relationships with customers by providing personalized service and support.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Assist with community development opportunities by teaching financial literacy to adolescents and adults.
Shift Supervisor
Starbucks
Redlands
01.2016 - 11.2020
- Supervised daily operations, fostered a positive work environment, and maintained store cleanliness.
- Supported the store manager in developing and executing business strategies to exceed sales targets and improve store operations.
- Played a key role in recruitment efforts, reviewing resumes, and making recommendations for interviews.
- Resolved customer concerns in alignment with Starbucks' core values, ensuring a positive experience for every guest.
Education
Master of Science - Organizational Leadership
University of Redlands
Redlands, CA12.2021
Bachelor of Arts - Human Resources
California State University, San Bernardino
San Bernardino, CA06.2020
Skills
- Leadership & Team Building
- Client Relationship Management
- Sales & Revenue Growth
- Regulatory Compliance
- Financial Solutions & Advising
- Training & Development
- Operational Efficiency
Accomplishments
• Recipient of Bank of America’s 2023 Pinnacle Award, a prestigious recognition for outstanding performance in delivering excellence across client service, community engagement, and sales initiatives.
Timeline
Relationship Banker
Bank of America
09.2020 - Current
Shift Supervisor
Starbucks
01.2016 - 11.2020
Master of Science - Organizational Leadership
University of Redlands
Bachelor of Arts - Human Resources
California State University, San Bernardino
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