Brittany Reynolds
Kennesaw,GA
Summary
Detail-oriented receptionist with a proven track record in managing multi-line phone systems and optimizing daily operations. Known for effective onboarding of new employees and adherence to confidentiality protocols, driving improvements in customer relations and internal processes.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
The Extension
Marietta, GA
04.2024 - 02.2025
- Welcomed and assisted visitors, ensuring a positive first impression of organization.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendars for staff, optimizing daily operations.
- Processed incoming mail and packages, distributing them promptly to designated personnel.
- Assisted in onboarding new employees by providing necessary training on front desk procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Handled sensitive client information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Cashier/Server Assistant
DAS BBQ
Atlanta, GA
03.2021 - 04.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and balance reconciliation.
- Maintained cleanliness
- Assisted in training new cashiers on POS systems and customer service protocols.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted servers with order delivery and table service, ensuring timely and efficient guest experiences.
Sales Representative
Vacation Play
Woodstock, GA
06.2012 - 08.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained and mentored new team members on customer service protocols and systems.
- Coordinated with cross-functional teams to address complex customer issues efficiently.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Penn Foster
RemoteSkills
- Time management
- Sensitive information handling
- Customer complaint resolution
- Initiative-taking
- Work prioritization
- Confidentiality handling
- Multitasking and organization
- HIPAA compliance
- Mail management
- Medical office administration
- Inventory oversight
Timeline
Front Desk Receptionist
The Extension
04.2024 - 02.2025
Cashier/Server Assistant
DAS BBQ
03.2021 - 04.2024
Sales Representative
Vacation Play
06.2012 - 08.2014
High School Diploma -
Penn Foster