Brittany Carter
Kansas City,KS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Office Manager
Rangel’s Stucco
Kansas City, KS
03.2020 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
Ramp Agent
American Airlines
Kansas City, MO
10.2022 - 04.2023
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Operated equipment while observing standard safety procedures.
- Connected electrical power unit and hoses to aircraft.
- Stocked aircraft cabins with necessary equipment and supplies.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Guided aircraft into and out of parking positions using hand signals.
Airline Ticket Agent
Avflight
MCI
05.2019 - 10.2019
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Directed passengers to correct loading gates or areas for departures and connections.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Stocked aircraft cabins with necessary equipment and supplies.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Assistant Manager
Michaelson Realty Group
Kansas City, MO
01.2018 - 04.2019
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Education
High School Diploma -
Shawnee Mission North High School
Overland Park, KS05.2007
Skills
- Administrative Leadership
- Legal Issue Resolution
- Disturbance Handling
- Dispute Handling
- Rent Collection
- Financial Budgeting and Reporting
- Property Tours
- Fair Housing Laws Knowledge
Timeline
Ramp Agent
American Airlines
10.2022 - 04.2023
Office Manager
Rangel’s Stucco
03.2020 - Current
Airline Ticket Agent
Avflight
05.2019 - 10.2019
Assistant Manager
Michaelson Realty Group
01.2018 - 04.2019
High School Diploma -
Shawnee Mission North High School