Amanda Marrufo
Chino,CA
Summary
Resourceful Assistant clinic manager who has gained the knowledge over the last few years of healthcare administration in an urgent care setting.
Skilled in team leadership, growth, patient operations and Management. I excel in communication with staff and especially patients.
My last few jobs have also served as a great skill in learning how to speak a bit of Spanish. Having great customer service and multitasking.
Overview
9
9
years of professional experience
Work History
Office Manager
Accelerated Urgent Care
Laguna Hills/Dana Point, CA
11.2023 - Current
- Handle two clinics is Laguna Hills/Dana Point
- Management skills
- On call every 5 weeks, for 9 clinics
- Handle callouts, finding coverage
- Handle Daily Cash/Deposits
- Admin meetings with owners/directors
- Efficient typing and computer skills
- Daily clinic checks
- Traveling to Laguna Hills and Dana Point everyday driving over 1 hour to commute
- Sending important emails regarding new policies and billing updates
- Filing employee documentations in my office
- Work 8-5:00 pm everyday Mon-Fri
- Speaking with Owners, Directors and Marketing managers all day
- Completing schedules for all employees for both clinics
- In contact constantly with IT dept regarding computer or internet issues
- Listening in on CallRail, where we monitor calls to make sure we are giving efficient and correct information to patients and/new patients
- Handling angry patients via our customer service email
- Handling clinic inventory daily
- Organizing clinics daily
- Very efficient worker who strives to be the very best
- Amazing attendance
- Handling employee issues with HR
- Completing verbal, written & terminations
- Handling Daily Mail for both clinics
Front Office Lead
Accelerated Urgent Care
Chino, CA
04.2022 - 11.2023
- Trained in Temecula for 2 weeks
- Helped patients get checked in quickly but thoroughly
- Hardly any mistakes on my audits
- Opening and closing procedures
- Deal with Urgent patients with ease and calmness
- Fax important Medical Records to Law Offices, Insurance Companies, and or Workers Comp Offices
- Make phone calls to Insurance Companies to verify if patients were eligible to be seen in our Clinic
- Take Copayments with debit/credit cards or cash
- In charge of dealing with Subpoenas
- Myself and other colleagues were basically in charge of opening our new and built Clinic due to Admin being at their other locations in Temecula
- Got Promoted to Shift Lead due to my efficient work
- Many Lead/Admin and Billing Meetings
- Enforcing many rules
- Helped organize orientations and/or interviews for new hires
- Have efficient typing and computer skills
- Covering shifts, working shifts on my days off
Cashier
Contractors Warehouse
Pomona, CA
09.2018 - 05.2022
- I have and continue to assist customers with purchases, locating items, and signing up for our rewards program, which we call a Cash Back Club
- Help customers find specific products, answer questions, also offered product advice
- Learned how to work with other departments to provide coverage
- Due to COVID, there have been many call-offs, or short-staff
- I have helped my company for over a year by coming in on my days off or staying extra
- Promoted specific items to drive sales and achieve add-on purchases
- Completed daily recovery tasks to keep areas clean for the next shift
- Process over 100 transactions a day
- Handle over $6,000.00 cash a day, not including the $4,000.00 in Credit or Debit card transactions
- Trained new team members on cash register operations
- Provide 3rd Party payments over the phone for customers contractors
- Learned how to deal with and understand angry customers, and give them my full attention, to try and solve the issue
Sales associate
Claire's Store Inc.
Chino Hills, CA
02.2017 - 04.2019
- I had knowledge of current promotions, exchange guidelines
- Retained product, service, and company policy knowledge
- Arranged new merchandise with signs and appealing displays to encourage customer sales
- Kept up with new fashion trends in order to gain more knowledge on the newest products
- Pierced ears, and politely explained in full detail how the process will start
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
- Prepared cash deposits of over $2,000.00 with zero discrepancies
- Built and maintained effective relationships with coworkers, and upper management to strive for success in our store
- Won store sales competitions for piercing the most ears, resulting in lunch rewarded to me from the company
- Educated customers on products: I continuously upsold our highest price ear piercing solution
ROP Student, Retail Marketing
Claire's
Chino, CA
08.2016 - 01.2017
- Organized files and research papers to make important documents easier to find
- Fully understood all schedules, regulations, policies, and dress codes to promote standards of quality for learning and safety
- Prepared and edited reports, presentations, and articles using 0ffice365.com
- Learned all about the retail business
- Quickly got employed at Claire's for my great work efficiency
- Worked in groups to gain knowledge on working on the retail field
Education
High School Diploma -
Don Antonio Lugo High School
Chino, CA05-2017
Skills
- Multitasker
- Fast and efficient
- Good under pressure
- Amazing customer service
- problem solving
- Communication
- Leadership
- Management skills
- Positivity
- Appointment Scheduling
- HIPAA understanding
- Team Management
- Medical terminology knowledge
- Employee Relations
- Insurance Billing
- Patient Care Coordination
- Marketing
- Scheduling
- Employee Recruitment
- Back office
- Urgent Care
- Patient Flow
- Administrative Leadership
- Healthcare administration
- Employee Training
- Special Event Planning
Timeline
Office Manager
Accelerated Urgent Care
11.2023 - Current
Front Office Lead
Accelerated Urgent Care
04.2022 - 11.2023
Cashier
Contractors Warehouse
09.2018 - 05.2022
Sales associate
Claire's Store Inc.
02.2017 - 04.2019
ROP Student, Retail Marketing
Claire's
08.2016 - 01.2017
High School Diploma -
Don Antonio Lugo High School