Lauren M. Kiser
Gastonia,NC
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
South Gaston Pediatric Dentistry
09.2022 - Current
- Oversees the daily operations of the entire clerical and clinical staff.
- Implements rules and procedures
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handles and diffuses situations with patients, as well as staff.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Responsible for maintaining schedules to ensure a full production day.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Ensuring proper training of new staff members.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Patient Care Coordinator
South Gaston Pediatric Dentistry
01.2022 - 09.2022
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Intern Student
Riverbend Family Practice & Dilworth Family Medicine
09.2021 - 12.2021
- Maintained busy schedule of work and studies to maintain class standing and internship eligibility.
- Shadowed staff and learned advanced work.
- Demonstrated enthusiasm and strong communication skills.
- Shadowed an office manager for 150 hours to learn best approaches.
- Sorted and organized files, spreadsheets, and reports.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Team Lead
Pelican’s SnoBalls
05.2018 - 10.2021
- Fostered positive employee relationships through communication, training, and development coaching.
- Demonstrated ability to solve problems, de-escalate situations and mitigated risks.
- Oversaw daily workloads and workflow for smooth operations.
- Prioritized tasks and delegated work assignments.
- Managed multiple locations to facilitate operations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Bachelor of Science - Healthcare Management
Gardner-Webb University
Boiling Springs, NC12.2021
High School Diploma -
Hunter Huss High School
Gastonia, NC06.2017
Skills
- Critical thinker
- Time management
- Organizational Skills
- Multitasker
- Personable
- Reliable
- Customer Service
- Leader
Certification
Certified Nursing Assistant - Gaston College
Volunteer Experience
Holy Angels, Children’s Church teacher & assistant
Timeline
Office Manager
South Gaston Pediatric Dentistry
09.2022 - Current
Patient Care Coordinator
South Gaston Pediatric Dentistry
01.2022 - 09.2022
Intern Student
Riverbend Family Practice & Dilworth Family Medicine
09.2021 - 12.2021
Team Lead
Pelican’s SnoBalls
05.2018 - 10.2021
Bachelor of Science - Healthcare Management
Gardner-Webb University
High School Diploma -
Hunter Huss High School
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