ADRIANNE PEREZ
Fresno,CA
Summary
Dedicated and detail-oriented individual seeking an entry-level 911 Dispatcher role. Will leverage strong communication skills and the ability to remain calm under pressure. Committed to providing compassionate support to callers and relay accurate information to emergence responders.
Overview
27
27
years of professional experience
Work History
Office Manager
AVS
Fresno, CA
10.2003 - 02.2025
- Performed general clerical tasks (filing, data entry, and checking emails).
- Responsible for daily sales invoice audit.
- Cashier/Billing
Office Manager/Controller
West Coast Towing & Recovery
Fresno, CA
11.2017 - 10.2023
- Dispatch vehicle repossessions to repo agents.
- Obtain and enter repo orders into repo database.
- Dispatch PPI tows (private party impounds).
- Enter impounded vehicle information into the Towbooks program.
- Invoice banks and finance institutions for vehicle repossessions.
- Audit the repo and impound release paperwork.
- Schedule appointments for repo and impound releases.
- Schedule appointments for personal property releases.
- Performed clerical tasks.
Utility Service Representative
City of Fresno Water Division
Fresno, CA
09.2011 - 01.2013
- Locate and read water meters.
- Handle customer complaints.
- Turn on and shut off water services.
- Leave notices for customers regarding water accounts.
Community Service Officer
Fresno Police Department
Fresno, CA
07.2000 - 01.2010
- Patrol CSO: Handled non-emergency calls, supporting the police in crime prevention, investigation, and response. (Non-injury traffic collisions, missing persons, residential and vehicle burglaries, frauds, and stolen vehicles).
- Completed reports for criminal incidents, and processed crime scenes for latent prints.
- Provided traffic control at special events and traffic collisions.
- Tow Coordinator, CSO: Worked in the traffic unit.
- Handled complaints regarding DUI, and 30-day impounds.
- Conducted tow hearings for 30-day impounds (suspended CDLs, and exhibition of speed).
- Coordinated the Scared Stiff program, a court-ordered class for first-time DUI offenders.
- Inspected tow trucks and their equipment at the beginning of each DUI checkpoint.
- Participated in the setup and breakdown of DUI checkpoints.
- Dispatch tow trucks to the officers and logged all impounds.
- Call Diversion CSO: Handled telephonic calls for service.
Office Assistant/Gang Analyst (M.A.G.E.C.)
Fresno County Sheriff Department
Fresno, CA
08.1998 - 07.2000
- Reviewed and entered criteria on active and associated gang members.
- Assisted detectives from other police agencies with gang intelligence.
- Liaison between MAGEC and jail classification.
- Assigned as a CAL-GANG class instructor.
- Assisted the officer in documenting gang tattoos, activities, monikers and locations.
- Performed general clerical tasks, accessed computers for information from the DMV, and other law enforcement programs.
Education
High School Diploma -
Fowler High School
Fowler, CA06-1997
Some College (No Degree) - General Studies
Fresno City College
Fresno, CASkills
- Report preparation
- Report writing
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Prioritizing calls
- Critical thinker
- Quick decision-making
Timeline
Office Manager/Controller
West Coast Towing & Recovery
11.2017 - 10.2023
Utility Service Representative
City of Fresno Water Division
09.2011 - 01.2013
Office Manager
AVS
10.2003 - 02.2025
Community Service Officer
Fresno Police Department
07.2000 - 01.2010
Office Assistant/Gang Analyst (M.A.G.E.C.)
Fresno County Sheriff Department
08.1998 - 07.2000
High School Diploma -
Fowler High School
Some College (No Degree) - General Studies
Fresno City College
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