Otilia Sonderson
Bloomingdale,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Manager
Cosmos Surfaces
06.2017 - 12.2022
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reported to senior management on organizational performance and progress toward goals.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Updated reports, managed accounts, and generated reports for company database.
- Launched quality assurance practices for each phase of development
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained computer and physical filing systems.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Early Childhood Education And Nutrition
GA Southern
Statesboro, GA2004
Associate of Arts - German Studies
Volkshochschulle
Frankfurt A.M, Germany1989
High School Diploma -
Escola Secundaria Da Amadora
Amadora, Portugal1986
Skills
- Organizational Skills
- Travel Arrangement Management
- Database Administration
- Vendor Liaising
- Customer Relations
- Microsoft Office
- Report Preparation
- Reading Comprehension
- Policy Implementation
- Leadership and Change Management
- File and Data Retrieval Systems
- Administrative Oversight
- Photography Shoots
- Office Management Software
- Office Supplies and Inventory
- Project Management
- Scheduling
- Documentation
- Report Preparation and Analysis
- Business Administration
- Excellent Multitasking Abilities
- Billing and Invoicing
- Mail Handling
- Enforce Policies
- Customer Service Management
- Email Correspondence
- Deposit Collection
- Handling Complaints
- Team Bonding
- Written Communication
Languages
German
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
English
Full Professional
Timeline
Office Manager
Cosmos Surfaces
06.2017 - 12.2022
No Degree - Early Childhood Education And Nutrition
GA Southern
Associate of Arts - German Studies
Volkshochschulle
High School Diploma -
Escola Secundaria Da Amadora
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