Brittany Rivera
Houston,TX
Summary
Dependable worker with more than 10 years of transferable experience. Proven clerical, customer service and communication skills in a variety of settings. Upbeat, positive attitude with a history of producing quality skills with the ability to work well with all levels of internal management and staff, as well as clients and vendors. Proven ability to train teams and streamline processes, ensuring compliance with organizational standards and improving efficiency.
Overview
11
11
years of professional experience
Work History
Documentation Specialist
Accu-Test Labs
05.2018 - 01.2025
- Managed multiple high-priority reports simultaneously, ensuring that all deadlines were met without compromising document quality.
- Revise testing reports as needed per customer request.
- Revise testing reports as needed per log in error.
- Revise testing reports as needed per reporting error.
- Prepare testing POs
- Schedule witness testing for 3rd party inspection
- Assist customers with any and all questions regarding final reports.
- Prepare and finalize all billing for customer reports
- Provide training and support to employees on documentation processes, systems, and tools, ensuring that staff members understand document requirements, procedures, and best practices for creating and managing documentation.
- Conduct quality reviews and audits of documents to identify errors, inconsistencies and recommend corrective actions and improvements to enhance document quality and integrity
Doctors Assistant
Todays Vision
05.2014 - 03.2018
- Conducted preliminary testing on patients
- Answer phones, set up appointments and assisted patients with any questions regarding upcoming appointments
- Dispensed, fitted and repaired glasses
- Responsible for billing through patients insurance
- Worked with insurance companies to get patients approved for appointments and eye wear.
- Entered all patient data into system.
- Recommended frames and lenses to patients
- Interpreted prescriptions
- Check out patients when done with services and take payments through system
- Upsell patients on year supply of contact lenses recommended by doctor.
- Fitted new contact lens fits for patients.
Education
High School Diploma -
MacArthur High School
Houston, Tx05-2008
Skills
- Editing and proofreading
- In-depth knowledge of document organization principles
- Strong attention to detail
- Excellent written and verbal communication skills
- Team working skills
- Skilled in MS office, Excel
Languages
English
Full Professional
Timeline
Documentation Specialist
Accu-Test Labs
05.2018 - 01.2025
Doctors Assistant
Todays Vision
05.2014 - 03.2018
High School Diploma -
MacArthur High School
Similar Profiles
ANNMARY GURRAMANNMARY GURRAM
Test Engineer at BMM Test labsTest Engineer at BMM Test labs
Zahira BritoZahira Brito
Secretary's Assistant at Accurate Test LabsSecretary's Assistant at Accurate Test Labs
Kajal SharmaKajal Sharma
Business Development Manager at Ace Test LabsBusiness Development Manager at Ace Test Labs