Summary
Overview
Work History
Education
Skills
Industry Involvement
Timeline
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Brittany Robbins

Perryville,MD

Summary

Passionate cannabis dispensary leader ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.

Overview

8
8
years of professional experience

Work History

General Manager

Ascend Wellness
04.2023 - Current
  • Successfully managed and led acquisition from True Wellness to Ascend, retaining 16 employees.
  • Led the successful transition of a medical-only dispensary to a thriving recreational facility, spearheading strategic initiatives that significantly enhanced customer satisfaction and drove substantial revenue growth.
  • Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Assist in recruiting, hiring and training of team members.
  • Establish performance goals for employees and provided feedback on methods for reaching those milestones.
  • Manage 48 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

General Manager

True Wellness
09.2022 - 04.2023
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Generated repeat business by developing and maintaining strong team of 26 employees devoted to customer service.
  • Hired, trained and supervised retail team members bringing in $3 million in annual revenue.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Analyzed market trends and competitor activities to create competitive advantages.

Assistant General Manager

True Wellness
07.2022 - 08.2022
  • Resolved problems promptly to elevate customer approval.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Shift Lead

True Wellness
03.2022 - 07.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Budtender

True Wellness
10.2020 - 03.2022
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.

Branch Manager

PNC Bank
12.2019 - 10.2020
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Protected company assets with strategic risk management approaches.
  • Engaged employees in business processes with positive motivational techniques.

Branch Banker

PNC Bank
02.2017 - 12.2019
  • Opened new accounts and made changes to existing accounts.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Identified customer desires and goals through needs-based sales tactics.
  • Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
  • Counted currency, coins and checks in cash drawer, night depository and ATM.
  • Consulted with financial advisors and traders to provide data and analysis of market trends, economic influences and business shifts affecting overall profitability.

Education

Diploma - General Education

North East High School
North East, MD
04.2013

Skills

  • Motivational Leadership
  • Performance Goals
  • Resolving Disputes
  • Goal Attainment
  • Employee Retention
  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Managing Multiple Tasks
  • Ability to Be a Leader
  • Strategic Decision-Making
  • Customer Service
  • Attention to Detail
  • Flexible & Adaptable
  • Self-Motivated

Industry Involvement

Member of the General Manager Council at Ascend Wellness 

Timeline

General Manager

Ascend Wellness
04.2023 - Current

General Manager

True Wellness
09.2022 - 04.2023

Assistant General Manager

True Wellness
07.2022 - 08.2022

Shift Lead

True Wellness
03.2022 - 07.2022

Budtender

True Wellness
10.2020 - 03.2022

Branch Manager

PNC Bank
12.2019 - 10.2020

Branch Banker

PNC Bank
02.2017 - 12.2019

Diploma - General Education

North East High School

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Brittany Robbins