Brittany Roberts

Assisting members that call in regarding how to get their medications shipped through their home via mail service, We at Everise also accommodated members with their account while navigating through cyberlinks in what is known as "The members snapshot" through Salesforce which displays the members demographics to ensure im speaking with the correct member.

Accommodated members with updating/or adding payment methods to ensure they receive their medications in a timely manner. While informing them of up coming refills available to mail out upon prescribers permission to do so.

Ensuring members have at least a 10 day supply of medication on hand to get their refills out in a timely manner, while at Everise this was mandatory due to us caring for the members and ensuring they safety and concern health of the members.

Providing Prescibers with information through work instruction on how to mail out Efax prescriptions or Eperscriptions sthrough mail or fax to ensure they members refills or perscriptions reach them in time before their current supply runs low.

• Prepare and submit tax forms to ensure accurate payments or maximize client refunds.
• Conduct client interviews to gather financial information and audit account details.
• Serve as a liaison between clients and the IRS, facilitating clear communication.
• Manage front desk operations, including greeting visitors, handling phone calls, and processing paperwork.

• Assisted members in understanding and managing their Medicare and Medicaid benefits through effective communication and problem-solving.
• Utilized various software tools, including Qnex, Softeon, Parser, Client Hub, and Cactus, to process payments and update member information.
• Documented interactions by taking detailed notes and creating member cases to ensure continuity of care and service.

• Addressed and resolved technical support inquiries through phone, chat, and email, ensuring prompt and effective solutions.
• Demonstrated strong customer service skills by taking ownership of issues and delivering satisfactory resolutions.
• Enhanced customer satisfaction by efficiently researching and resolving technical problems.

• Addressed and resolved customer complaints, ensuring satisfaction through effective problem-solving and follow-up.
• Facilitated seamless check-in of vehicles from various locations, contributing to efficient property operations.
• Managed reservations and processed payments for truck rentals and storage, both over the phone and in person.