Brittany Roberts
Rochester
Summary
Customer service professional with extensive experience in retail and personalized care. Proven ability to build strong relationships by understanding customer needs and delivering effective solutions. Dependable and capable of working independently while managing multiple tasks efficiently. Committed to enhancing customer experiences and contributing to team success through strong work ethic and adaptability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support/Direct Care
Universal Care Services
Rochester
02.2016 - Current
- Assisted with meal planning to meet nutritional plans.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Performed daily cleaning tasks to maintain a hygienic living environment.
- Used Hoyer Lift to safely transfer residents between locations.
- Executed prescribed physical therapy exercises to support resident rehabilitation.
- Recorded daily observations and evaluations of individual resident progress.
- Followed safe lifting and transferring techniques to transport residents.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients.
- Communicate turnover to relieving direct care aide
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
Delivery Courier
Amazon
Rochester
11.2025 - 02.2026
- Delivered packages to designated locations within scheduled timeframes, ensuring customer satisfaction.
- Operated delivery vehicles safely while adhering to traffic regulations.
- Communicated effectively with customers regarding delivery status and inquiries.
- Managed route planning using navigation tools for optimal travel efficiency.
- Maintained accurate delivery and customer interaction records, supporting operational efficiency.
- Ensured proper handling of packages to prevent damage during transit.
- Followed safety protocols to maintain a secure working environment on the road.
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
Dietary Associate
Strong Memorial Hospital
Rochester
04.2025 - 09.2025
- Educated patients on proper nutrition and healthful eating habits.
- Educated clients on dietary options and healthy eating practices to enhance their nutritional knowledge.
- Conducted nutritional assessments of patients, recording and analyzing data to tailor dietary recommendations.
- Coordinated food service operations, ensuring compliance with safety standards and promoting a safe dining environment.
- Collaborated with kitchen staff to streamline food service processes.
- Provided excellent customer service to clients during meal service events.
- Adhered to state regulations governing food handling, storage, sanitation, and safety practices.
- Developed creative ideas for menu planning that incorporated seasonal ingredients.
Inventory Supervisor
WIS International
Rochester
06.2017 - 02.2021
- Led inventory crew during store audits to ensure accurate stock counts
- Managed daily and weekly cycle accounts, adjusting inventory records to maintain precise stock levels
- Executed thorough audits of inventory processes to identify discrepancies and enhance accuracy
- Reviewed inventory control reports ensuring accuracy and completeness.
- Compile and finalize results of inventory counts
- Assigned team to designated areas for efficient workflow
- Teach and train new hires
- Assist with hiring needs
- Complete team evaluations
- Run reports/numbers for completion
- Calibrate computers and handheld devices with store information and transfer onto hard drive
Driver
Dakota Medical Transportation
09.2017 - 05.2019
- Transported clients safely and efficiently between various locations
- Met commute timeframes consistently, ensuring timely arrivals for clients
- Maintained organized transport records to ensure compliance and facilitate quick reference
- Provide assistance with loading and unloading vehicles
- Performed maintenance on vehicles
Medical Liaison
Epilepsy-Pralid, Inc
Rochester
09.2015 - 01.2018
- Prepared and administered medications per physician orders.
- Authorize drug refills and provide prescription information to pharmacists
- Contact medical facilities or departments to schedule patients for tests and/or admission
- Provide direct care for individuals hands on
- Train residential staff on any medical changes, nutrient changes, physical upkeep of individuals
- Performed weekly inventory checks of medications to maintain adequate stock levels and prevent shortages.
- Delivered regular updates on project status to ensure team alignment and informed decision-making.
- Provide leadership with monthly summaries on each individual profession, goal achievement, behaviors
- Establish individuals' goals to reach on a monthly basis
- Provide leadership with monthly summaries on each individual profession, goal achievement,behaviors
- Trained in S.C.I.P-R, C.P.R, First Aid, A.E.D and medical certification
Team Lead
Journey Construction
Rochester
05.2013 - 08.2016
- Conduct organization for various projects, such as the city school district and local church's with removing and relocating furniture, new equipment and furniture set up
- Worked in warehouse to package and load delivery supplies
- Directed team on daily tasks and monitored execution.
- Complete walk through of site with project manager for completion
- Transport team to and from site of assignment
- Assessed and documented team performance, identifying areas for improvement to enhance overall effectiveness.
Education
Barber Trade License - Liberal Arts
Sharp Edges School of Barbering
Rochester, NY09-2015
High School Diploma - Liberal Arts
East High School
Rochester, NY06-2008
Skills
- Home Health
- Disability Support
- Mobility Assistance
- Medication Administration
- Home Care
- Alzheimer's Care
- Personalized Care
- Compassionate care
- Client Engagement
- Emotional Support
- Transportation Coordination
- Dietary Planning
- Nutritional Support
- Environmental Maintenance
- Time Management
- Problem Solving
- Effective communication
- Communication
- Initiative Driven
- Supportive Personality
- Ability to Lift
- Relationship Building
- Customer Service
Certification
CPR Certification
First Aid Certification
Additional Information
Skills
Time Management Judgment and Decision Making
Customer and Personal Service Critical Thinking
Personnel and Human Resources Complex Problem Solving
Timeline
Delivery Courier
Amazon
11.2025 - 02.2026
Dietary Associate
Strong Memorial Hospital
04.2025 - 09.2025
Driver
Dakota Medical Transportation
09.2017 - 05.2019
Inventory Supervisor
WIS International
06.2017 - 02.2021
Direct Support/Direct Care
Universal Care Services
02.2016 - Current
Medical Liaison
Epilepsy-Pralid, Inc
09.2015 - 01.2018
Team Lead
Journey Construction
05.2013 - 08.2016
Barber Trade License - Liberal Arts
Sharp Edges School of Barbering
High School Diploma - Liberal Arts
East High School