Summary
Overview
Work History
Education
Key Projects
Timeline
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Brittany Robles

Kansas City,MO

Summary

Accomplished Personal Banker driven with in-depth knowledge of products, services and company systems. Recognized for consistently exceeding sales targets and cross-selling bank products. Demonstrated successful history of 8 years of progressive personal banking experience, and in pursuit of a challenging new role at CommunityAmerica.

Overview

12
12
years of professional experience

Work History

Senior Financial Relationship Specialist

CommunityAmerica Credit Union
Kansas City, MO
07.2014 - Current
  • Consistently a top producer in deposit and loan branch production
  • First contact to all members at high volume branch
  • Primary mentor for all Northwest region new hires, this includes a week to two weeks of one on one learning and developing
  • Graduated from the leadership program GROW
  • Participates in networking activities representing CommunityAmerica i.e. GENKC and Junior Achievement
  • Creating a repeat member experience by building rapport and trust
  • Assisting members in opening all types of personal and commercial accounts
  • Understanding members unperceived needs while cross selling CommunityAmerica products and services
  • Being a team player, answering questions and providing help/assistance to co-workers

Customer Service and Sales Representative

T-Mobile Usa Inc.
Lenexa, KS
06.2008 - 06.2012
  • Work with team members in a call center environment to meet company objectives
  • Provide assistance and answer questions regarding customers' accounts
  • Handle customer disputes and take escalated calls
  • Recommend equipment and/or services to enrich customers experience
  • On occasion hold leadership positions to manage and assist
  • Coach and develop newer employees on services and systems, as well as member experience over the phone

Education

BBA - Emphasis in Corporate Management

University of Missouri - Kansas City
Kansas City, MO
12.2014

Key Projects

Credit Union of Leavenworth County Merger

  • Supported incoming team by being a resource to help answer account/loan questions
  • Worked one on one to show how to navigate systems
  • Provided insight to the Regional Market Director of how to provide service for VA Domiciliary accounts
  • Coached on CommunityAmerica best practices in regards to building total account relationships


DNA Core Conversion System Upgrade

  • For 8 months tested on the new system to communicate new procedures for daily frontline activities
  • Collaborated with a small frontline group on best new practices
  • Communicated testing results to the Member Experience Director/Team
  • Supported the training department as a Proctor with in depth knowledge of DNA
  • Mentored traditional branch staff with new dispenser cash management

Timeline

Senior Financial Relationship Specialist

CommunityAmerica Credit Union
07.2014 - Current

Customer Service and Sales Representative

T-Mobile Usa Inc.
06.2008 - 06.2012

BBA - Emphasis in Corporate Management

University of Missouri - Kansas City

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Brittany Robles