Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Taylor

Oneonta,AL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Bank Ops Reconcilement Specialist/Financial Relationship Specialist/Vault Teller

Regions Bank
01.2015 - Current
  • Handles day-to-day accounting processes to drive financial accuracy.
  • Manages and responds to correspondence and inquiries from customers and vendors.
  • Prepares daily and weekly reports to review all transfers.
  • Ensures all queries are logged and up to date in appropriate systems.
  • Takes corrective action on incorrect payments to reduce potential risk.
  • Monitored bank vaults to ensure cash balances are correct.
  • Provided consistent optimal customer experience, primarily handling customers' transactional needs.
  • Ensured safe and sound banking practices, including adherence to all applicable laws and regulations.
  • Educated customers on standard consumer products, emerging bank technology and digital solutions such as mobile, online and ATM offerings.
  • Provided employees with guidance in handling difficult or complex problems or in resolving escalating complaints or disputes.

CSR/Teller

Checksmart Financial dba Easy Money
01.2009 - 01.2013
  • Educated customers on variety of loan products
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.

Project Manager

Integrated Internet Solutions
01.2005 - 01.2007
  • Designed templates for content management system to promote SEO and conversion best practices and efficient use of HTML tags.
  • Developed onsite body content, meta descriptions and page titles in support of SEO strategies.
  • Managed development of websites for customers including production coordination and site editing.

Education

Associate of Science - Criminal Justice

Snead State Community College
Boaz, AL
2011

Skills

  • File/records maintenance
  • Critical Thinking Skills
  • Financial Transactions
  • Data Entry and 10-Key
  • Handling Confidential Materials
  • Accurate Recordkeeping
  • General Ledger reconciliation
  • Independent Research
  • Microsoft Office
  • Accounts Payable and Accounts Receivable

Timeline

Bank Ops Reconcilement Specialist/Financial Relationship Specialist/Vault Teller

Regions Bank
01.2015 - Current

CSR/Teller

Checksmart Financial dba Easy Money
01.2009 - 01.2013

Project Manager

Integrated Internet Solutions
01.2005 - 01.2007

Associate of Science - Criminal Justice

Snead State Community College

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Michelle Taylor