Michelle Taylor
Oneonta,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Bank Ops Reconcilement Specialist/Financial Relationship Specialist/Vault Teller
Regions Bank
01.2015 - Current
- Handles day-to-day accounting processes to drive financial accuracy.
- Manages and responds to correspondence and inquiries from customers and vendors.
- Prepares daily and weekly reports to review all transfers.
- Ensures all queries are logged and up to date in appropriate systems.
- Takes corrective action on incorrect payments to reduce potential risk.
- Monitored bank vaults to ensure cash balances are correct.
- Provided consistent optimal customer experience, primarily handling customers' transactional needs.
- Ensured safe and sound banking practices, including adherence to all applicable laws and regulations.
- Educated customers on standard consumer products, emerging bank technology and digital solutions such as mobile, online and ATM offerings.
- Provided employees with guidance in handling difficult or complex problems or in resolving escalating complaints or disputes.
CSR/Teller
Checksmart Financial dba Easy Money
01.2009 - 01.2013
- Educated customers on variety of loan products
- Guaranteed positive customer experiences and resolved all customer complaints
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
Project Manager
Integrated Internet Solutions
01.2005 - 01.2007
- Designed templates for content management system to promote SEO and conversion best practices and efficient use of HTML tags.
- Developed onsite body content, meta descriptions and page titles in support of SEO strategies.
- Managed development of websites for customers including production coordination and site editing.
Education
Associate of Science - Criminal Justice
Snead State Community College
Boaz, AL2011
Skills
- File/records maintenance
- Critical Thinking Skills
- Financial Transactions
- Data Entry and 10-Key
- Handling Confidential Materials
- Accurate Recordkeeping
- General Ledger reconciliation
- Independent Research
- Microsoft Office
- Accounts Payable and Accounts Receivable
Timeline
Bank Ops Reconcilement Specialist/Financial Relationship Specialist/Vault Teller
Regions Bank
01.2015 - Current
CSR/Teller
Checksmart Financial dba Easy Money
01.2009 - 01.2013
Project Manager
Integrated Internet Solutions
01.2005 - 01.2007
Associate of Science - Criminal Justice
Snead State Community College