Brittany Romero
Mount Dora
Summary
Efficient and highly accurate administrative professional bringing solid background in a high demand environment. Successful leader and manager equipped with skills to handle high-level responsibilities. Proven willingness to take on any task to support the team and help business succeed. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable Office Manager offering 8 years of experience working in busy, high volume practices.
Overview
9
9
years of professional experience
Work History
Lead Preoperative Coordinator
Covalent Health
05.2022 - 11.2023
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Acted as main point of contact for patients, doctors, and surgical staff by closely reviewing preoperative orders, review patient results, and maintaining high levels of communication.
- Assisted patients with completing necessary paperwork and forms and consents to provide healthcare facilities with essential information to bill for services.
- Coordinated appointments for out-of-state patients to conduct blood work and diagnostic imagings.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Marketed our services to cosmetic surgery centers to promote medical clearance packages.
Front Desk Manager
Magruder Eye Institute
01.2021 - 05.2022
- Mentored and coached employees and newly hired team members on office procedures and computer systems.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Directed and oversaw office personnel activities.
- Conducted yearly reviews.
- Oversaw cash and credit card payment transactions at the front desk.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed guest check-in and check-out procedures, and payments.
- Created and optimized employee schedules for shift coverage.
- Addressed and welcomed large volume of patients to business per day, improving overall customer service and engagement.
Front Desk Supervisor
Central Florida Retina
02.2019 - 12.2020
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Protected patient data through strict compliance with HIPAA requirements
- Assisted with billing by verifying patients' insurance coverage and following up on missing and incorrect information
- Obtained patient authorizations and visits
- Supported accounting by reconciling daily payment charges and maintaining accurate records
- Updated NextGen and EHR accounts with new patient and information data
- Gathered information from patients, processed registration paperwork, and collected payments
- Relayed messages and transferred records between staff and offices to facilitate effective patient care
- Met bookkeeping needs by tracking aging balances, pursuing collections and sending statements.
Front Desk Supervisor
Center For Excellence in Eye Care
06.2014 - 11.2018
- Handled high volume of patients each day with high accuracy, including check-ins and check-outs.
- Handled all administrative needs, including setting schedules, administering payroll, and coordinating equipment maintenance.
- Supervised front office staff, offering instruction, motivation, and discipline to drive team success.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Updated office files daily and kept records organized.
- Managed patient complaints decisively and professionally.
- Planned and executed strategies to increase business and drive profit growth.
- Monitored employee work to assess performance and identify knowledge gaps requiring retraining.
Education
High School Diploma -
Charles W. Flanagan
Pembroke Pines, FLAssociate of Arts - Elementary Education
Broward College
Pembroke Pines, FL01.2016
Bachelor of Arts - Mathamatics
Florida International University
Miami, FL01.2016
Skills
- Issue resolution
- Insurance Verification
- Point of Contact
- Office meetings
- Cash management
- Fluent in English and Spanish
- Staff development
- HIPAA and OSHA regulations
- New hire training and mentoring
- Managing files and records
- Staff supervision
- Relationship Building
- Presenting Ideas and Plans
- Schedule Coordination
Timeline
Lead Preoperative Coordinator
Covalent Health
05.2022 - 11.2023
Front Desk Manager
Magruder Eye Institute
01.2021 - 05.2022
Front Desk Supervisor
Central Florida Retina
02.2019 - 12.2020
Front Desk Supervisor
Center For Excellence in Eye Care
06.2014 - 11.2018
High School Diploma -
Charles W. Flanagan
Associate of Arts - Elementary Education
Broward College
Bachelor of Arts - Mathamatics
Florida International University
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