Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Ronca

Katy,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Proficient in CRM, SAP, expert knowledge of Google Forms, Docs, Sheets, and Forms.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Whirlpool
07.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Responded to high volumes of incoming calls and emails from warranty companies and service providers requesting updates on service status and claims
  • Acted as a liaison between warranty companies and service providers to facilitate smooth communication
  • Managed the process of qualifying additional labor authorizations requested by service companies for warranty claims
  • Maintained clear and organized records of all outgoing and incoming communications and service updates
  • Launched FPR Pilot with Third Party team
  • Back-up for PC Richard and Sons

Head Nursery Teacher

Westside Christian Academy
04.2011 - 09.2015
  • Boosted children''s social development by organizing collaborative group activities, promoting positive interactions among peers.
  • Supported diverse learners with tailored instructional techniques, increasing individual student progress and overall class performance.
  • Implemented early intervention strategies for students struggling with developmental milestones, leading to increased academic success.
  • Maintained accurate records of student attendance, behavior, and achievement data to inform instructional decisions and track progress over time.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Engaged with children on individual basis to build positive relationships and promote learning.

Education

No Degree -

Cleveland State Community College
Cleveland, TN

High School Diploma -

Cleveland High School
Cleveland, TN
05-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Professional telephone demeanor
  • Scheduling
  • Team development
  • Documentation
  • Administrative support
  • Customer relationship management (CRM)
  • Staff training
  • Account updating
  • Research
  • Process optimization
  • [Software] CRM system proficiency

Timeline

Customer Service Representative

Whirlpool
07.2017 - Current

Head Nursery Teacher

Westside Christian Academy
04.2011 - 09.2015

No Degree -

Cleveland State Community College

High School Diploma -

Cleveland High School

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Brittany Ronca