Brittany Roy
West Greenwich
Summary
Healthcare professional with years of experience in the medical field, currently pursuing a Master's in Healthcare Administration. Skilled in patient communication, scheduling, and supporting clinical teams in fast-paced environments. Highly motivated to apply clinical and academic background toward launching a career in healthcare administration.
Overview
9
9
years of professional experience
Work History
Endoscopy Scheduling Coordinator
GI Alliance
09.2024 - Current
- Coordinated and scheduled endoscopic and gastrointestinal procedures for multiple physicians in a fast-paced medical office.
- Improved scheduling efficiency by coordinating between multiple providers and reducing gaps in procedure blocks.
- Served as the primary point of contact for patients, addressing questions regarding procedures, prep instructions, and post-op care.
- Work with labs, hospitals, and diagnostic centers to coordinate results and referrals.
Server
The Marculet Group
04.2017 - 10.2024
- Provided hands-on training to new staff, improving service consistency and team performance.
- Delivered exceptional service in a fast-paced environment, ensuring guest satisfaction.
- Assisted management in coordinating floor operations during peak hours.
Medical Receptionist
MSL Facial and Oral Surgery
02.2023 - 07.2024
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into EMR system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Develop onboarding materials and checklists to ensure consistent training.
Education
Master of Health Care Administration -
UTICA UNIVERSITY
Bachelor of Health Science - undefined
UTICA UNIVERSITY
01.2023
Skills
- HIPAA Compliance
- Electronic Medical Record Management
- Prioritizing Multiple Tasks
- Time Management
- Training and Onboarding New Front Desk Staff
- Effective Communication
- Critical Thinking
- Schedule organization
LANGUAGES
English: Fluent
Timeline
Endoscopy Scheduling Coordinator
GI Alliance
09.2024 - Current
Medical Receptionist
MSL Facial and Oral Surgery
02.2023 - 07.2024
Server
The Marculet Group
04.2017 - 10.2024
Bachelor of Health Science - undefined
UTICA UNIVERSITY
Master of Health Care Administration -
UTICA UNIVERSITY