Brittany Roy
West Greenwich,RI
Summary
Driven healthcare professional pursuing a Master of Healthcare Administration with experience in clinical operations, patient coordination, and regulatory compliance. Skilled in schedule optimization, cross-functional collaboration, and healthcare data analysis. Committed to improving operational efficiency and patient outcomes through strategic, data-informed decision-making.
Overview
9
9
years of professional experience
Work History
Endoscopy Scheduling Coordinator
GI Alliance
Cranston, RI
09.2024 - Current
- Collaborated with team members to align scheduling with practice objectives and maintain an efficient workflow.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Served as primary point of contact for procedural scheduling questions.
- Ensured accurate documentation in accordance with HIPAA and organizational policies.
- Assisted in reducing procedure denials through documentation accuracy.
Server
The Martucci Group
East Greenwich, RI
04.2017 - 10.2024
- Provided hands-on training to new staff, improving service consistency and team performance.
- Delivered exceptional service in a fast-paced environment, ensuring guest satisfaction.
- Assisted management in coordinating floor operations during peak hours.
Medical Receptionist
MSL Facial and Oral Surgery
Warwick, RI
02.2023 - 07.2024
- Managed new patient intake processes, ensuring all documentation was accurate, complete, and compliant prior to appointments.
- Promoted a positive patient experience by maintaining professionalism, ensuring timely check-in processes, and addressing concerns with empathy and efficiency.
- Served as primary point of contact for high-volume incoming calls, effectively coordinating communication between patients, providers, and external medical offices.
- Designed and implemented structured onboarding materials and training checklists to standardize front desk workflows and improve team efficiency.
Education
Master of Health Care Administration -
UTICA UNIVERSITY
05-2027
Bachelor of Health Science - undefined
UTICA UNIVERSITY
01-2023
Skills
- Electronic Medical Records (EMR/EHR)
- Prioritizing Multiple Tasks
- Time Management
- Documentation Accuracy & HIPAA Compliance
- Attention to Detail
- Cross-Department Collaboration
- Staff Training & Onboarding Development
LANGUAGES
English: Fluent
Timeline
Endoscopy Scheduling Coordinator
GI Alliance
09.2024 - Current
Medical Receptionist
MSL Facial and Oral Surgery
02.2023 - 07.2024
Server
The Martucci Group
04.2017 - 10.2024
Bachelor of Health Science - undefined
UTICA UNIVERSITY
Master of Health Care Administration -
UTICA UNIVERSITY