Brittany Rude
Hastings
Summary
At Dollar General, I excelled as Head Key Holder, driving a notable increase in customer loyalty and exceeding sales targets through innovative strategies and exceptional customer service. My leadership fostered a team-oriented environment, enhancing store operations and efficiency. Skilled in loss prevention and team building, I consistently delivered results, maintaining high standards of store presentation and performance.
Overview
1
1
year of professional experience
Work History
Head Key Holder
Dollar Genral
08.2024 - Current
- Provided constructive feedback to staff on individual performance levels as well as areas for potential growth through regular performance evaluations.
- Implemented loss prevention strategies, resulting in reduced theft incidents and increased profitability.
- Established a reputation for excellent customer care by swiftly resolving problems with products or services.
- Contributed to the development of innovative sales tactics that led to consistently exceeding monthly targets.
- Maintained exceptional visual merchandising standards, ensuring a visually appealing shopping environment.
- Enhanced store performance by effectively managing and training team members.
- Streamlined inventory management, resulting in decreased shrinkage and increased accuracy.
- Increased customer loyalty by delivering superior service and addressing concerns promptly and professionally.
- Improved employee communication through regular team meetings, fostering a positive work environment.
- Maximized operational efficiency by overseeing daily store opening/closing procedures, cash handling processes, and scheduling assignments.
- Upheld strict cleanliness standards throughout the facility to maintain an inviting storefront appearance.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Paul V Moore
Central Square, NY06.2014
Skills
- Effective delegation
- Store operations
- Employee scheduling
- Strong leadership
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Training and mentoring
- Staff training and development
- Team building
- Cash handling accuracy
- Staff training
- Inventory monitoring
- Alarm systems
- Store maintenance
- Daily reporting
- Loss prevention strategies
- Product ordering
- Loss prevention
- Bank deposits
- Opening and closing coordination
- Front end operations
- Store recovery processes
- Drawer counting
- Friendly and helpful
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Cleaning and sanitizing
- Multitasking
- Adaptable and flexible
- Reliability
- Excellent communication
- Organizational skills
- Creative thinking
- Active listening
- Adaptability and flexibility
- Detail-oriented
- Goal driven
- Flexible hours
- Organization
- Inventory and stocking
- Cash register operation
- Store opening and closing
Timeline
Head Key Holder
Dollar Genral
08.2024 - Current
Paul V Moore
Similar Profiles
Cheyanne MartinezCheyanne Martinez
Retail Keyholder at Dollar GenralRetail Keyholder at Dollar Genral
Collin PamameCollin Pamame
Assistant Manager at Dollar GenralAssistant Manager at Dollar Genral
Marshall VanHookMarshall VanHook
Retail Sales Key Holder at Dollar GenralRetail Sales Key Holder at Dollar Genral