Zachary Bowns
Birch Run
Summary
Experienced shift manager/key holder with a proven ability to delegate responsibilities and oversee daily operations. Possesses a strong understanding of business management, finance, and leadership principles. Demonstrates a consistent track record of achieving business and profit objectives.
Overview
8
8
years of professional experience
Work History
Shift Manager/Key Holder
A&W
09.2021 - Current
- Responded promptly to emergency situations requiring immediate attention from key management staff
- Managed access control systems, including programming electronic locks and card readers
- Oversaw staff training to meet service and performance standards
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Counted and balanced drawers and armed alarm system as part of store opening and closing
- Handled store opening and closing with consistent attention to established requirements
Crew Member
A&W
08.2017 - 09.2021
- Maintained high cleanliness and adhered to health code standards
- Assisted guests to select menu choices, review club cards and participate in add-on sales
- Displayed proper image to customers and adhered to company dress code and uniform standards
- Prioritized and completed time-critical tasks
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Education
BBA - Marketing
Northwood University
Midland, MI05-2024
Associate of Arts - General Studies
Delta College
Bay City, Michigan05.2023
Skills
- Cost Control Management
- Thorough Review Skills
- Comprehensive Product Understanding
- Effective Delegation
- Standards Adherence
- Upsell training
- Teamwork and collaboration
- Staff training
- Performance reviewing
- Problem-solving
- Computer proficiency and Microsoft office
- Effective leadership
- POS software proficiency
Timeline
Shift Manager/Key Holder
A&W
09.2021 - Current
Crew Member
A&W
08.2017 - 09.2021
BBA - Marketing
Northwood University
Associate of Arts - General Studies
Delta College
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