Brittany Ruffen
Fitchburg,MA
Summary
Dedicated professional with a strong background in cash handling and customer service. Known for enhancing patient registration processes and ensuring compliance with healthcare regulations. Thrives in fast-paced environments, utilizing effective communication and teamwork to improve operational efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Registrar
Leominster Hospital
Leominster, Massachusetts
12.2021 - Current
- Streamlined patient registration and intake processes to enhance workflow at healthcare facility.
- Ensured compliance with healthcare regulations during the registration process.
- Validated insurance information and gathered necessary documentation from patients to ensure accurate processing.
- Utilized electronic health record systems to maintain accurate patient data.
- Addressed patient inquiries regarding registration and hospital services to improve overall patient experience.
Head Teller
TD Bank
Fitchburg, MA
04.2019 - 12.2019
- Processed customer transactions, including deposits, withdrawals, money orders, and checks, ensuring accuracy and compliance
- Supervised the teller line and assisted tellers with problems/concerns
- Delivered exceptional customer service through friendly interactions and prompt assistance with transactions
- Assisted customers with setting up or closing accounts
- Identified and resolved customer issues swiftly, enhancing overall customer satisfaction
- Verified amounts of checks and transfers for accuracy and integrity of every check or funds transfer
- Completed monthly audits
Assistant Manager
Shell
Berlin, MA
01.2018 - 04.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Monitored employee performance and created improvement plans to enhance skills and accountability
- Coached team on effective up-selling and cross-selling methods
- Delegated tasks based on team strengths to optimize workflow
- Managed inventory, pricing, and merchandising to ensure appealing displays and stock availability
- Processed POS transactions, including cash and credit purchases or refunds
Assistant Manager
Speedway
Warwick, RI
02.2016 - 01.2018
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Resolved customer issues by analyzing information to meet their needs effectively
- Implemented company policies to ensure compliance and consistency and procedures to strengthen operational standards across departments
- Participated in workshops to enhance professional skills and other training events to improve management
- Processed cash and credit card payments, maintaining accuracy and accountability
- Completed cash register transactions with accuracy to ensure efficient customer service
Store Manager
Subway
Lexington, KY
02.2015 - 01.2016
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to improve customer satisfaction.
- Managed inventory, pricing, merchandising, and displays to enhance product visibility and sales.
- Oversaw inventory management through cycle counts, audits, and shrinkage control to maintain stock accuracy and reduce losses.
- Created store schedules to align with coverage demands
- Interviewed and trained new employees
- Resolved conflict between customers and employees
- Handled cash and deposits
Supervisor
Price Chopper
Worcester, MA
02.2013 - 02.2015
- Monitored employee performance and safety, retrained staff to address issues and enhance productivity
- Implemented training initiative to enhance skills and cultivate internal leadership
- Resolved issues by developing effective solutions
- Served multiple customers simultaneously in a stressful environment
- Managed cash office operations
- Accurately completed cash register transactions
Crew Member/ Shift Lead
Dunkin Donuts
Clinton, MA
02.2012 - 02.2014
- Provided excellent customer service
- Up-sold products to enhance customer experience and drive sales
- Monitored business levels and adjusted team positions to optimize customer service during peak times
- Managed cash transactions with precision to ensure accurate financial reporting
- Uphold high standards of productivity and quality in all areas of operations
- Upheld high standards of productivity and quality in all areas of operations
Education
High School Diploma -
Clinton High School
Clinton, MAAssociate of Applied Science -
Mount Wachusett Community College
Gardner, MASkills
- Intake management
- Cash management
- Healthcare adaptability
- Efficiency
- Organized
- Communication
- Customer-oriented
- Attentiveness
- Team-oriented
- Calm under pressure
- Strong work ethic
- Patient registration
Timeline
Registrar
Leominster Hospital
12.2021 - Current
Head Teller
TD Bank
04.2019 - 12.2019
Assistant Manager
Shell
01.2018 - 04.2019
Assistant Manager
Speedway
02.2016 - 01.2018
Store Manager
Subway
02.2015 - 01.2016
Supervisor
Price Chopper
02.2013 - 02.2015
Crew Member/ Shift Lead
Dunkin Donuts
02.2012 - 02.2014
High School Diploma -
Clinton High School
Associate of Applied Science -
Mount Wachusett Community College