Brittany Runner
Clarksville,TN
Summary
Proven track record in enhancing customer satisfaction and sales at Olive Garden through exceptional service and upselling techniques. Adept at multitasking and maintaining high standards of cleanliness, demonstrating a strong work ethic and guest engagement skills. Trained new staff, ensuring adherence to food safety standards and efficient service. Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Olive Garden
12.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Sales/Shipment Associate
Tilly's Clothing Store
03.2014 - 08.2019
- Worked varied hours to meet seasonal and business needs.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Barista
Dutch Bros
01.2016 - 02.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
Associate of Science - Pre Nursing
Hopkinsville Community College
Hopkinsville, KY05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Suggestive Selling
- Team Player
- Adaptable and Flexible
- Food Safety Standards
Timeline
Server/Bartender
Olive Garden
12.2017 - Current
Barista
Dutch Bros
01.2016 - 02.2018
Sales/Shipment Associate
Tilly's Clothing Store
03.2014 - 08.2019
Associate of Science - Pre Nursing
Hopkinsville Community College
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