Brittany Saephanh
Sacramento
Summary
Dynamic professional with extensive experience in hospitality and guest service. Proven leadership in managing cash operations and enhancing customer satisfaction. Skilled in accurate money handling, ensuring compliance, and fostering loyalty through exceptional service. Committed to operational excellence and team support.
Overview
10
10
years of professional experience
Work History
Lead Slot Attendant
Acorn Ridge Casino
Plymouth
03.2026 - Current
- Assisted guests with slot machine operation and troubleshooting.
- Ensured cleanliness and maintenance of gaming machines and surrounding areas.
- Monitored gameplay to prevent cheating and ensure compliance with casino policies.
- Provided exceptional customer service to enhance guest experience at the casino.
- Collaborated with team members to address guest inquiries and resolve issues promptly.
- Maintained a professional attitude with guests while providing excellent customer service.
- Updated computerized database with player information such as name, address and contact details.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Maintained accountability of money banks and released to assigned personnel.
Cage Cashier
Sky River Casino
Elk Grove
03.2025 - Current
- Operated currency counting machines to process large volumes of cash efficiently.
- Responded calmly to disputes or complaints from customers regarding payouts or mistakes in transactions.
- Safeguarded assets and enforced security measures by maintaining locked drawers, properly storing fill bags and utilizing jet sorts to avoid variances.
- Redeemed customer chips and tokens for cash.
- Exchanged foreign currency for customers as needed.
- Identified and reported variances to management and assisted with timely resolution.
- Delivered friendly and personable cage services by greeting customers and addressing needs.
- Completed daily paperwork to track transactions and maintain records.
- Supported fellow team members with tasks as necessary to maintain efficient operations within cage department.
- Contributed to regulatory compliance through proper monitoring of cash-in and cash-out transactions for Title 31 reporting.
- Provided excellent customer service while maintaining professional demeanor.
- Resolved guest complaints or issues, using resourceful problem-solving, sound critical thinking and knowledge of company policies.
- Set up accounts to handle check and credit card advance processing for patrons.
Store Manager
R Purnell Jewelers
El Dorado Hills
02.2023 - 10.2024
- Address and resolve customer complaints to foster satisfaction and loyalty.
- Delivered quality customer service, resolving problems politely and promptly.
- Manage all daily functions of retail operations including visual merchandising for new products, inventory forecasting, and sales reporting.
- Provided support for team members during the sales process, including answering questions on rates, discounts, and closing sales.
- Interface with vendors, manage purchase orders, and conduct forecasting to maintain optimal stock levels.
- Oversee daily operations, coordinate staffing and scheduling, and lead storewide efforts to improve operational performance and customer service.
- Grew store sales by sourcing innovative new products.
- Maintain and organize financial records.
Slot Floor Attendant
Red Hawk Casino
Placerville
12.2017 - 01.2023
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Set up new loyalty memberships and updated existing accounts.
- Troubleshoot machine malfunctions and diagnose root causes.
- Repair problems and maintained good working order.
- Responded to patron questions about functions of slot machines and explained how to devices.
- Patrolled slot machine areas to identify patrons not complying with legal gaming rules and regulations.
- Encourages and maintains the highest standards of guest service.
- Sells and redeems chips for players and floor personnel as specified by policy/procedure guidelines.
- Performs chip exchange with other casinos in the Vault in the Main Cage.
- Cashes player bank withdrawals for players.
- Knowledgable of casino floor including tables, seat numbers, promotional information and gaming offers.
- Cashes checks and markers for players up to pre-approved credit limit and posts transactions to the computer.
- Processes credit card cash advances using the Quick Cash system.
Cashier/Gaming Attendant
Parkwest Casino Rancho Cordova
Rancho Cordova
09.2016 - 01.2017
- Balanced cash drawer at beginning and end of each shift.
- Addressed customer questions and complaints with professionalism.
- Offered customers information about upcoming promotions and available items.
- Kept clean, organized, and well-stocked checkout areas.
- Gave customers full attention and attended to their needs.
- Worked with supervisory team to meet customer needs.
- Prevented losses by watching for suspicious behavior.
- Counted and secured cash to maintain accurate register totals.
- Recorded daily transactions in system using correct procedures and focusing on accuracy.
- Compiled activity reports and updated records with new transaction information.
- Informed customers of promotions and special offers to increase sales.
Education
High School Diploma - Health Professions Program
Natomas High School
Sacramento, CaIn Nursing - General Education Courses
American River College
Sacramento, CaSkills
- Hospitality and Guest Service
- Leadership
- Attention to detail
- Conflict resolution
- Cash handling proficiency
- Strong communication skills
Timeline
Lead Slot Attendant
Acorn Ridge Casino
03.2026 - Current
Cage Cashier
Sky River Casino
03.2025 - Current
Store Manager
R Purnell Jewelers
02.2023 - 10.2024
Slot Floor Attendant
Red Hawk Casino
12.2017 - 01.2023
Cashier/Gaming Attendant
Parkwest Casino Rancho Cordova
09.2016 - 01.2017
High School Diploma - Health Professions Program
Natomas High School
In Nursing - General Education Courses
American River College