Summary
Overview
Work History
Education
Skills
Leadership Experience
References
Timeline
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GLORIA GONZALEZ

Coachella,CA

Summary

Highly motivated, committed who has the desired to take on a new challenge.

Works great under pressure and goes above and beyond to create unforgettable guest experiences. Self-directed and self-motivated team player, always promoting a healthy work environment.

Overview

2
2
years of professional experience

Work History

Lead Slot Attendant

Augustine Casino
06.2023 - Current
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to guests.
  • Solve disputes, processing Jackpots and cancel credit, time management, verify and payout Jackpots.
  • Work alongside slot attendants to model customer service behavior. Encouraging team to use their judgment to make sound, independent decisions.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

Dual Rate Lead Slot Attendant

Augustine Casino
02.2023 - 06.2023
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Processing Jackpots and cancel credit, time management and verify and payout Jackpots.

Slot Attendant

Augustine Casino
03.2022 - 02.2023
  • Assist guests in clearing jams, blackouts, malfunctions and payout Jackpots.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.

Education

Team Member of The Year 2023
Augustine Casino
03.2024

Center Of Employment Training
Coachella, CA
05.2008

Desert Mirage High School
Thermal, CA
06.2007

Skills

  • Solving disputes
  • Communication
  • Team Work
  • Cash management
  • Responsible
  • Hard worker
  • Leadership
  • Problem solving

Leadership Experience

  • Successfully led a team to exceed company goals while maintaining excellent customer satisfaction.

References

Available upon request.

Timeline

Lead Slot Attendant

Augustine Casino
06.2023 - Current

Dual Rate Lead Slot Attendant

Augustine Casino
02.2023 - 06.2023

Slot Attendant

Augustine Casino
03.2022 - 02.2023

Team Member of The Year 2023

Center Of Employment Training

Desert Mirage High School
GLORIA GONZALEZ