Stephanie Lopez
Carmichael
Summary
Flexible Slot Attendant experienced in managing customer interactions and resolving issues within fast-paced casino environments. Delivered positive guest experiences through strong attention to detail and effective communication while ensuring compliance with gaming regulations. Demonstrated ability in maintaining machines, managing cash transactions, and updating accounts, contributing to overall team success.
Overview
11
11
years of professional experience
Work History
Lead Slot Attendant
Red Hawk Casino
Shingle Springs
06.2023 - Current
- Enhance customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivering exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Manage cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Monitored gaming area for compliance with regulations and company policies.
- Collaborated with team members to streamline service efficiency and enhance workflow.
- Trained new staff on machine operation and customer service standards.
- Supported smooth operations during busy periods by multitasking and prioritizing responsibilities effectively.
Cage Cashier
Red Hawk Casino
Shingle Springs
08.2022 - 06.2023
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
Head Cashier
Champs Sports
Sacramento
12.2015 - 06.2019
- Balanced and reconciled register by counting tills at shift start and end, ensuring accurate financial reporting.
- Maintained well-stocked front end through effective inventory management, minimizing shrinkage risk.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Conducted performance reviews, delivering coaching and feedback to enhance employee development and align with company goals.
- Maintained a clean work environment for customers to feel comfortable, and for my employees to operate more smoothly
Education
High School Diploma - English
Rio Linda High School
Rio Linda, CASkills
- Cash management
- Accurate money handling
- Transaction record-keeping
- Loss prevention
- Customer service
- Customer engagement
- Efficient multitasking
- Training and mentoring
- Employee training
- Problem solving
- Team collaboration
- Strong communication skills
- Adaptable to change
Languages
- English, Native/Bilingual
- Spanish, Native/Bilingual
Timeline
Lead Slot Attendant
Red Hawk Casino
06.2023 - Current
Cage Cashier
Red Hawk Casino
08.2022 - 06.2023
Head Cashier
Champs Sports
12.2015 - 06.2019
High School Diploma - English
Rio Linda High School